Beauty Sales Lead & Outlet Manager - Bilingual

HEART SPRINGS HOLDINGS PTE. LTD.; Singapore; Presencial; SGD 42.000 - 64.000; Jornada completa

Descripción de la vacante

HEART SPRINGS HOLDINGS PTE. LTD. seeks an outlet manager to oversee daily operations and drive service excellence in our beauty and wellness brand in Singapore.

You will lead a small team, ensure smooth running of retail hours (including weekends), and deliver exceptional customer care aligned with our standards. The ideal candidate has at least 2 years of relevant experience, strong English and Mandarin communication, and proven leadership with a positive, team-oriented attitude.

Formación

• Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
• Strong communication in English and Mandarin.
• Leadership qualities, initiative, and a team-oriented attitude.

Responsabilidades

• Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.
• Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.
• Maintain and uphold the highest standards of service quality in line with the company’s brand values.
• Deliver exceptional customer service, building trust and long-term relationships with clients.
• Attend to customer inquiries and provide professional consultation on suitable treatments and products.
• Monitor and manage customer records, purchases, and treatment history accurately.
• Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.
• Drive sales performance by promoting treatment packages and products.
• Perform necessary administrative and reporting tasks as required by management.

Conocimientos

Retail/outlet management

Leadership

English & Mandarin communication

Descripción del empleo

HEART SPRINGS HOLDINGS PTE. LTD. seeks an outlet manager to oversee daily operations and drive service excellence in our beauty and wellness brand in Singapore.

You will lead a small team, ensure smooth running of retail hours (including weekends), and deliver exceptional customer care aligned with our standards. The ideal candidate has at least 2 years of relevant experience, strong English and Mandarin communication, and proven leadership with a positive, team-oriented attitude.