Bilingual Distribution Services Agent

Expeditors; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Expeditors Singapore is seeking a Distribution Services Agent to support the Supervisor and drive growth of product lines within the district, coordinating with the global network to ensure smooth operations.

You will perform daily customer service activities such as order processing, documentation, shipping coordination, invoicing, and inventory accuracy, while handling customer feedback and escalating issues to supervisors.

Qualifications

• Minimum tertiary education with 2 years related working experience.
• Knowledge of warehousing and logistics operation is an advantage.
• Computer knowledge (MS Word Excel / Word / PowerPoint)
• Customer service skills
• Familiar with customer’s ERP system such as Oracle / SAP (if applicable)

Responsibilities

• Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.
• Handle all customers’ feedback, requests, and complaints effectively and upscale/report to superior accordingly.
• Perform and dispatch all invoicing/billing to customer on time.
• Ensure accuracy and proper maintenance of inventory in systems.
• Collect and compile data for measurement of key performance indicators.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Maintain proper documentation of paperwork associated with orders and accounts.
• Take up additional tasks as required meeting the Department needs.

Skills

Customer service

Communication

Education

Tertiary education

Tools

ERP systems

Job description

Expeditors Singapore is seeking a Distribution Services Agent to support the Supervisor and drive growth of product lines within the district, coordinating with the global network to ensure smooth operations.

You will perform daily customer service activities such as order processing, documentation, shipping coordination, invoicing, and inventory accuracy, while handling customer feedback and escalating issues to supervisors.