Benefits Operations Specialist (Japanese) - APAC HR Operations

BYTEDANCE PTE. LTD.; Singapore; Sur place; SGD 70 000 - 110 000; Plein temps

Résumé du poste

ByteDance is expanding its HR Operations team in APAC, focusing on benefits administration and process improvements. You will support Japan-specific programs, collaborate with HRIS and vendors, and drive data accuracy across HR platforms.

The role demands bilingual English/Japanese communication, rigorous attention to detail, and the ability to manage multiple projects in a fast-paced environment. You will help standardize benefits processes, run audits, and support LOA administration while

Qualifications

• Fluency in Japanese and English is required for daily responsibilities with Japan market workers and regional partners.
• Bachelor's degree in HR or related field is preferred.
• Hands-on benefits administration experience in high-volume environments is advantageous.
• Experience with Workday, ADP, or Bswift or similar benefits systems is highly preferred.
• Ability to work in a fast-moving environment, multi-task, and meet deadlines.
• Strong Excel skills and attention to detail are essential.

Responsabilités

• Be the expert in Benefits Administration process and support Japan benefits operations.
• Manage benefits operations projects including new program implementation and process automation.
• Support Leave of Absence administration and maintain leave records across HR platforms.
• Identify automation opportunities and collaborate with HRIS and vendors to improve accuracy.
• Manage benefits vendors, including onboarding, billing, and SLA-based evaluation.
• Ensure all compliance tasks are completed in a timely manner.
• Create and update SOPs and Job Aids for benefits tasks.
• Handle other benefits-related projects as applicable.

Connaissances

Fluency in Japanese

Fluency in English

Formation

Bachelor's Degree in HR or related field

Outils

Workday

ADP

Bswift

Description du poste

Responsibilities

The HR Operations

• APAC team delivers reliable, people-focused HR services that support employees and business teams across the region.

We help turn company policies and programs into consistent, practical experiences throughout the employee lifecycle. Operating across diverse markets means balancing regional consistency with local regulations, practices, and employee needs. The team works across functions to improve processes, resolve operational issues, and ensure employees receive accurate and timely support.

You will help shape scalable HR operations in one of the world’s most dynamic regions, improving everyday employee experiences while enabling teams to work effectively and grow with confidence.

• Be the expert in Benefits Administration process, support Japanese benefits operations, including but not limited to: standardize benefits process and ensure alignment with upstream and downstream requirements; handle daily benefits administration tasks; conduct periodic audits to ensure data integrity;
• Manage various benefits operations projects, including new program implementation, process automation, system enhancement, etc;
• Support Leave of Absence (LOA) administration, ensure the correct filing of leave documents, maintain leave records across HR platforms, and enhance employee experience in the leave application process;
• Identify opportunities for automation from current workflow, and work with internal HRIS team and external vendors to release human hours from manual works and improve data accuracy;
• Manage various benefits vendors, including new vendor implementation, weekly and monthly billing management, monitor vendor usage and continually evaluate vendor performance based on SLA;
• Ensure all compliance tasks are completed in a timely manner;
• Create and update Standard Operating Procedure (SOP) and Job Aids to provide instructions for the current benefits operations related tasks;
• Other benefits-related projects and responsibilities as applicable.

Qualifications

Minimum Qualification(s):

• Fluency in Japanese and English, as daily responsibilities will be working with employees in the Japan market, as well as stakeholders across English-speaking regions.

Preferred Qualification(s):

• Bachelor's Degree in Human Resources or related field is preferred.
• Advantageous to have HR-related work experience, with hands-on experience in benefits administration in a high-volume environment.
• Experience in Workday, ADP, Bswift, or other benefits administration system is highly preferred.
• Ability to work in a fast-moving environment, multi-tasking, and meet deadlines.
• Expert in Excel and attention to detail.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.