Beauty Customer Experience Specialist

Shakura Pigmentation Beauty Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Salary + bonuses

Health & Dental Insurance

Career growth

Team environment

Employee discounts

Job summary

Shakura Pigmentation Beauty Pte Ltd is seeking a dedicated Customer Service Consultant in Singapore. You will be the first point of contact, ensuring customer satisfaction through professional support across phone, email, and live chat.

With 1+ year in customer service, you will respond to inquiries, resolve issues with empathy, and identify upselling opportunities while maintaining thorough records. A collaborative team environment supports growth.

Qualifications

• Minimum 1 year in customer service or call centre
• Excellent communication and interpersonal skills
• Ability to handle complaints with empathy and resolve issues
• Strong problem-solving and decision-making abilities
• Familiarity with the beauty industry is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a friendly, professional manner
• Provide accurate information about services, products, and policies
• Handle complaints and concerns with empathy and resolve effectively
• Maintain detailed records of interactions and follow up as needed
• Identify upselling opportunities and offer recommendations to customers
• Collaborate with team to continuously improve customer experience

Skills

Customer service

Communication

Problem-solving

Empathy

Upselling

Education

High school diploma or equivalent

Job description

Shakura Pigmentation Beauty Pte Ltd is seeking a dedicated Customer Service Consultant in Singapore. You will be the first point of contact, ensuring customer satisfaction through professional support across phone, email, and live chat.

With 1+ year in customer service, you will respond to inquiries, resolve issues with empathy, and identify upselling opportunities while maintaining thorough records. A collaborative team environment supports growth.