Customer Service Consultant

Shakura Pigmentation Beauty Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Salary + bonuses

Health & Dental Insurance

Career growth

Team environment

Employee discounts

Job summary

Shakura Pigmentation Beauty Pte Ltd is seeking a dedicated Customer Service Consultant in Singapore. You will be the first point of contact, ensuring customer satisfaction through professional support across phone, email, and live chat.

With 1+ year in customer service, you will respond to inquiries, resolve issues with empathy, and identify upselling opportunities while maintaining thorough records. A collaborative team environment supports growth.

Qualifications

• Minimum 1 year in customer service or call centre
• Excellent communication and interpersonal skills
• Ability to handle complaints with empathy and resolve issues
• Strong problem-solving and decision-making abilities
• Familiarity with the beauty industry is a plus

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a friendly, professional manner
• Provide accurate information about services, products, and policies
• Handle complaints and concerns with empathy and resolve effectively
• Maintain detailed records of interactions and follow up as needed
• Identify upselling opportunities and offer recommendations to customers
• Collaborate with team to continuously improve customer experience

Skills

Customer service

Communication

Problem-solving

Empathy

Upselling

Education

High school diploma or equivalent

Job description

About the role
Join our dynamic team as a Customer Service Consultant at Shakura Pigmentation Beauty Pte Ltd, a leading provider of beauty services . In this full-time role, you will be the first point of contact for our customers, delivering exceptional service and support to ensure their satisfaction.

What you'll be doing

1. Respond to incoming customer inquiries via phone, email, and live chat in a friendly and professional manner
2. Provide accurate and helpful information about our services, products, and policies
3. Handle customer complaints and concerns with empathy and find effective resolutions
4. Maintain detailed records of customer interactions and follow up as needed
5. Identify upselling opportunities and provide recommendations to customers
6. Collaborate with the team to continuously improve customer experience

What we're looking for

1. At least 1 year of experience in a customer service or call centre role
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and decision-making abilities
4. A passion for delivering exceptional customer service
5. Familiarity with the beauty industry and products is preferred

What we offer
At Shakura Pigmentation Beauty, we value our employees and offer a range of benefits to support your personal and professional growth. This includes:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and dental insurance coverage
3. Opportunities for career advancement and skills development
4. A collaborative and inclusive work environment
5. Discounts on our range of beauty services and products

About us
Shakura Pigmentation Beauty is a leading provider of high-quality beauty services in the Bishan Central Region. Our mission is to help our customers feel confident and beautiful through our innovative treatments and exceptional customer service. With a talented team of beauty experts and a commitment to customer satisfaction, we are passionate about transforming the way people experience beauty.