Customer Experience Lead - Beauty & Wellness

DNA BRANDS CO PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

DNA Brands Co Pte. Ltd. in Singapore seeks an experienced customer service professional to deliver warm, personalized service to clients before, during, and after treatments.

You will manage schedules, coordinate with staff, and maintain accurate records of treatments and sales in a fast-paced beauty environment. The role requires at least 2 years of customer service experience, strong organizational skills, and a proactive approach to meeting customer needs.

Qualifications

• Singaporean nationality required
• Minimum 2 years' experience in customer service or relations
• Organized, friendly and proactive in managing customer needs

Responsibilities

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Skills

Customer service

Scheduling

Communication

Data entry

Tools

POS system

Job description

DNA Brands Co Pte. Ltd. in Singapore seeks an experienced customer service professional to deliver warm, personalized service to clients before, during, and after treatments.

You will manage schedules, coordinate with staff, and maintain accurate records of treatments and sales in a fast-paced beauty environment. The role requires at least 2 years of customer service experience, strong organizational skills, and a proactive approach to meeting customer needs.