CUSTOMER SERVICE SPECIALIST

JIA LE BEAUTY PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

JIA LE BEAUTY PTE. LTD. is hiring to manage and grow our beauty outlet operations in Singapore.

The role focuses on delivering exceptional customer experiences across face, body, skin and slimming treatments, while leading a team of consultants and beauticians. Responsibilities include driving sales through professional skin analyses, product recommendations, and effective pitches to convert inquiries into loyal customers.

Qualifications

• Experience in beauty services or related industry.
• Willingness to learn and positive attitude.
• Well-groomed, hygienic and presentable at all times.
• Experience working in beauty outlets is a plus.

Responsibilities

• Exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• Manage the company customer service, consultants and beauticians; oversee day-to-day outlet sales and operational readiness.
• Provide professional skin and body analysis and recommend suitable range of aesthetic treatments and products.
• Conduct sales pitches to customers and convert them into long-term customers with exceptional service.
• Aim to achieve and exceed sales targets and stay up-to-date with beauty trends and technology.
• Motivate and develop a positive team environment and provide coaching and feedback as required.
• Promote the company’s beauty services and products and manage after-sales inquiries and lead relationships.

Skills

Beauty industry experience

Sales skills

Customer service

Job description

Responsibilities:

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.