Banquet Operations Executive

NEW PARK PROPERTY PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

NEW PARK PROPERTY PTE. LTD. is seeking a Banquet Operations leader to organize and direct daily banquet event operations and department administration. The role covers weddings, seminars, social meals, set menus, buffets, VIP events, and coordination with guests and vendors.

The ideal candidate will guide team members, maintain high hygiene standards, and ensure guest satisfaction through proactive service and careful supervision of all banquet processes.

Qualifications

• Experience in banqueting operations and event coordination.
• Strong leadership and training skills.
• Excellent communication with guests and vendors.
• Knowledge of hygiene and safety procedures.

Responsibilities

• Oversee daily banquet operations including weddings, seminars, and events.
• Train and supervise banquet staff and casual labor.
• Ensure buffet setups meet hygiene standards and are visually appealing.
• Coordinate with guests, departments and vendors to fulfil requirements.
• Maintain hygiene logs and safety checks for all banquet areas.
• Attend briefings and ensure uniform standards are followed.

Skills

Audio-Visual knowledge

Team management

Guest service

Hygiene & safety

Job description

This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department.

Banquet Operation

• Assist in banquet event operation such as Chinese/Indian/Malay Weddings, Seminar/MICE, Social Lunch/Dinner events, Western Set, Buffet & Chinese style & VIP’s events
• Be flexible and versatile in operations needs whenever
• Basic Audio-Visual Knowledge and set-up required for events
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
• Ensure all coffee breaks and buffet setup looks clean base on hygiene standard and creative to wow guest
• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
• Good communication within the department, other department and vendor
• Ensure that team members with direct guest contact possess good product knowledge
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
• Check and ensure that all operating supplies are well stocked and sufficient to run operation
• Consistently follow up with all work related duties, task and project in the department
• Engage and obtain guests’ feedback during operations to ensure satisfaction
• Handle guests’ complaints and comments tactfully and efficiently

Team Management

• Provide training to team members and casual labor on all aspects of banquet operations according to the requirements in the department’s Standards
• Maintain department communication logbook and update notice board.

Guest Service & Operations

• Engageguests during operations and obtain feedback to ensure satisfaction; documentfollow-ups and outcomes.
• Handle guests’ complaints and comments tactfully and efficiently to reach prompt resolution.
• Achieve a minimum of 10 documented guest reviews per month mentioning the responsible staff member; collate and submit these to management.

Hygiene, Safety & Maintenance

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features.
• Record and maintain daily hygiene and temperature logs for all chillers on Level 2report deviations daily
• Inspect the banquet area for defects or safety issues at least once a week; coordinate promptly with Maintenance to rectify issues and maintain a neat, safe environment.
• Be well versed in hotel fire, life safety, and emergency procedures.

Administration& Conduct

• Attend all briefings, meetings, and trainings as assigned by management.
• Report for duty on time wearing a clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties assigned by hotel management.