Banquet Captain: Lead Seamless, Guest‑Focused Events

Singapore Swimming Club; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Singapore Swimming Club is seeking a Captain, Banquet to lead and deliver exceptional banquet and event experiences for members and guests.

You will coordinate service on the floor, brief staff, liaise with catering, kitchen, and management, and ensure smooth operations during events. The role requires friendly, proactive hospitality, strong communication, and the ability to work rotating shifts including weekends and public holidays.

Qualifications

• Friendly and approachable with good communication skills.
• Willingness to learn and a hands‑on attitude.
• Ability to stay calm and focused in a fast‑paced environment.
• Basic knowledge of POS systems and cash handling is an advantage.
• Able to work rotating shifts, including weekends and public holidays.
• Previous F&B or customer service experience is a bonus, but not a must.

Responsibilities

• Welcome guests warmly and respond promptly to enquiries to ensure a positive guest experience.
• Liaise with event organisers and assist with briefing banquet staff prior to events to support smooth event execution.
• Coordinate promptly with banquet staff and relevant departments to address guests’ requests efficiently.
• Support the training and guidance of new staff and casual workers to ensure consistency in service standards and operating procedures.
• Assist in maintaining and updating par stock of operating supplies to support smooth operations.
• Ensure the cleanliness and orderliness of banquet service stations, storerooms, and office areas in accordance with SOP requirements.
• Assist in monitoring the condition of banquet equipment and report any defects or maintenance issues for follow-up.
• Adhere to all applicable health, safety, and regulatory requirements at all times.
• Liaise with the Banquet Executive and Catering Sales Manager on operational incidents or issues that require escalation.
• Provide hands‑on support during event preparations, including table setup and basic operation of audio‑visual equipment.
• Maintain up‑to‑date knowledge of the Club’s products and services, particularly Food & Beverage offerings.
• Support guest‑facing service during events, including food and beverage service and attending to VIP guests when required.
• Handle guest feedback and complaints professionally and assist with service recovery under guidance where necessary.
• Participate in on‑the‑job training and refresher courses as required.
• Support other operational duties as assigned by the HOD or Management.

Skills

Guest service

Communication

Team coordination

POS basics

Job description

Singapore Swimming Club is seeking a Captain, Banquet to lead and deliver exceptional banquet and event experiences for members and guests.

You will coordinate service on the floor, brief staff, liaise with catering, kitchen, and management, and ensure smooth operations during events. The role requires friendly, proactive hospitality, strong communication, and the ability to work rotating shifts including weekends and public holidays.