Banking Process Analyst: Optimize Workflows & Compliance

Evolution Recruitment Solutions PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Evolution Recruitment Solutions PTE. LTD. is seeking a Business Analyst to lead process improvement initiatives in banking operations. You will analyze existing processes, map workflows, identify bottlenecks, and collaborate with stakeholders to document requirements across front-office and back-end teams.

You will design new workflows using BPMN and Visio, support change management, ensure regulatory compliance, and implement measures to monitor performance and drive continual improvement.

Qualifications

• Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or a related field.
• 3 - 6 years of experience as a Business Analyst, with a focus on process engineering and workflows in the banking sector.
• Proficiency in process modeling tools such as BPMN, Visio, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with change management principles and methodologies.
• Knowledge of banking regulations, compliance, and risk management.
• Certification in Business Analysis (CBAP, CCBA, etc.) or Process Improvement (Lean Six Sigma) is a plus.

Responsibilities

• Conduct comprehensive analysis of existing banking processes to identify areas for improvement.
• Map current workflows related to banking operations, customer service, compliance, and risk management.
• Identify bottlenecks, redundancies, and inefficiencies in processes.
• Design and document new workflows to enhance operational efficiency and customer satisfaction.
• Utilize process modeling tools to create visual representations of banking workflows.
• Collaborate with stakeholders, including front-line staff, managers, and IT teams, to gather detailed requirements for process improvements.
• Translate banking business needs into clear, actionable requirements.
• Develop and implement plans for process changes, ensuring minimal disruption to banking operations.
• Train staff and stakeholders on new workflows and processes to ensure smooth transitions.
• Ensure that all redesigned processes comply with banking regulations and risk management protocols.
• Work closely with compliance and risk management teams to integrate regulatory requirements into workflows.
• Monitor the performance of implemented changes and gather feedback from stakeholders.
• Continuously refine and improve processes based on performance metrics, feedback, and changes in banking regulations.
• Maintain comprehensive documentation of banking processes, workflows, and changes.
• Prepare reports on process performance, improvement initiatives, and compliance metrics.

Skills

Analytical thinking

Problem-solving

Communication skills

Interpersonal skills

Regulatory knowledge

Process improvement

Change management

Education

Bachelor's degree in Business Administration, Finance, Industrial Engineering, Information Technology, or related field

Tools

BPMN tools

Visio

Job description

Evolution Recruitment Solutions PTE. LTD. is seeking a Business Analyst to lead process improvement initiatives in banking operations. You will analyze existing processes, map workflows, identify bottlenecks, and collaborate with stakeholders to document requirements across front-office and back-end teams.

You will design new workflows using BPMN and Visio, support change management, ensure regulatory compliance, and implement measures to monitor performance and drive continual improvement.