Banking Operations Analyst — CPF/SRS Focus

PERSOL Singapore; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PERSOL Singapore is seeking a diligent Operations Analyst to process CPF and SRS transactions with accuracy and within SLAs. The role emphasizes verification of instructions, account reconciliation, and timely resolution of discrepancies.

You will maintain records, ensure compliance with bank policies and regulations, and collaborate with internal and external stakeholders to support service delivery, while contributing to process improvements and operational excellence.

Qualifications

• Strong attention to detail and accuracy required.
• Ability to manage multiple tasks and meet deadlines.
• Experience in banking operations or financial services preferred.

Responsibilities

• Process CPF and SRS transactions accurately and within SLAs.
• Verify instructions and supporting documents before processing.
• Perform account reconciliation and resolve discrepancies in a timely manner.
• Escalate exceptions, operational issues, and customer complaints when necessary.
• Maintain proper records and ensure compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with internal and external stakeholders to support customer needs and service delivery.
• Contribute to process improvement initiatives and operational excellence.

Skills

Attention to detail

Time management

Communication

Teamwork

Problem-solving

Education

Diploma or Degree in Business, Banking, Finance, Accounting, or related discipline

Tools

Microsoft Office

SIT/UAT

Computer systems/software

Job description

PERSOL Singapore is seeking a diligent Operations Analyst to process CPF and SRS transactions with accuracy and within SLAs. The role emphasizes verification of instructions, account reconciliation, and timely resolution of discrepancies.

You will maintain records, ensure compliance with bank policies and regulations, and collaborate with internal and external stakeholders to support service delivery, while contributing to process improvements and operational excellence.