Assistant Relationship Manager, Commercial Banking

Maybank; Singapore; On-site; SGD 48,000 - 56,000; Full time

Job summary

Maybank is seeking an Assistant Relationship Manager to support our Commercial Banking team. You will work with Relationship Managers and Business Development Managers to deliver seamless client servicing, assist with account and loan-related activities, and provide strong operational support for a growing client base.

Key duties include account opening, KYC, customer enquiries, loan drawdowns, fixed deposits, and collaboration across internal teams.

Qualifications

• Degree holder with at least 2 years' banking support experience.
• Good understanding of banking operations and client servicing.
• Strong verbal and written communication with customers and stakeholders.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Facilitate account opening and maintenance, including documentation review and KYC.
• Support clients on internet banking, payments, and everyday banking needs.
• Assist with CRRD preparation, name screening, and risk reviews.
• Support relationship managers with client servicing and document handling.
• Coordinate loan drawdowns, rollovers, and post-approval matters.
• Coordinate fixed deposit placements, processing, and document management.
• Handle customer enquiries via phone, email and in-person.
• Provide admin support to ensure smooth operations.

Skills

KYC

Branch-Operations

Customer-Service

Co-Pilot

Good-follow-up-skills

Education

Bachelor's degree

Job description

Job Description

We are looking for a proactive and customer-focused Assistant Relationship Manager to support our Commercial Banking business. In this role, you will work closely with Relationship Managers and Business Development Managers to deliver seamless client servicing, facilitate account and loan-related activities, and ensure a high standard of operational support for our growing customer base.

Job Description

We are looking for a proactive and customer-focused Assistant Relationship Manager to support our Commercial Banking business. In this role, you will work closely with Relationship Managers and Business Development Managers to deliver seamless client servicing, facilitate account and loan-related activities, and ensure a high standard of operational support for our growing customer base.

Job Responsibilities

• Facilitate account opening and account maintenance activities, including documentation review, customer verification, KYC screening and coordination with internal stakeholders
• Support clients on internet banking, payment services, account-related enquiries and other day-to-day banking needs
• Assist with Customer Risk Rating Dashboard (CRRD) preparation, searches and name screening requirements
• Support Relationship Managers and Business Development Managers with client servicing, documentation and operational matters
• Facilitate loan drawdowns, rollovers and related post-approval matters, ensuring timely processing and coordination with internal teams
• Coordinate fixed deposit placements, withdrawals, form processing, courier arrangements and document management
• Handle customer enquiries professionally via phone, email and in-person interactions
• Support administrative and ad-hoc duties to ensure smooth business operations.

Job Skills

• KYC
• Branch-Operations
• Customer-Service
• Co-Pilot
• Good-follow-up-skills

Job Requirements

• Degree holder with at least 2 years experience in a similar banking support role
• Good understanding of banking operations, client servicing and documentation requirements
• Strong verbal and written communication skills with the ability to interact effectively with customers and stakeholders
• Strong organisational skills, attention to detail and ability to manage multiple priorities.

Only shortlisted candidates will be notified.