Banking App Support Specialist: Oracle/SQL, Cloud & ITIL

Exasoft; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Exasoft is seeking a skilled IT professional with 3+ years in Banking domain to support complex, enterprise-grade applications. You will diagnose issues across Unix, Oracle, and cloud components, analyze Fabric-related logs, and collaborate with cross-functional teams on migrations and security workflows.

You will engage in ITIL-aligned change and service request management, and contribute to production support for critical services. Strong communication and stakeholder management are essential.

Qualifications

• Minimum 3+ years of experience in Banking domain.
• Strong technical Unix, SQL, Oracle skills and cloud exposure.
• Experience troubleshooting Fabric-related logs across system, application, security, audit, and debugging logs.
• Knowledge of GCP networking, load balancers, VPNs, hybrid cloud connectivity, IAM, security, and access management.
• Extensive experience in Oracle technologies, including: SQL, PL/SQL, Oracle Forms, Oracle Reports, Performance Tuning.
• Hands-on experience in database migration projects, including DB2 to Oracle and On-Premises to Cloud migrations.
• Experience in project documentation, governance reporting, and stakeholder communication.
• Strong understanding of ITIL processes including Change Management and Service Request Management.
• Experience supporting production applications and mission-critical business services.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Experience working with cross-functional teams in enterprise environments.

Responsibilities

• Provide production support for banking applications and services.
• Troubleshoot and resolve incidents with cross-functional teams and stakeholders.
• Participate in database and application migrations and performance tuning.
• Document governance reports and operational runbooks.
• Ensure ITIL processes are followed and improvements tracked.

Skills

Banking domain experience

Unix

SQL

Oracle

Cloud

Communication

Troubleshooting

GCP networking

Load balancers

VPNs

Hybrid cloud connectivity

IAM and security

Security

Access management

ITIL processes

Change Management

Service Request Management

Production support

Stakeholder communication

Cross-functional teams

Disaster Recovery

Observability tools

Tools

Ansible

Job description

Exasoft is seeking a skilled IT professional with 3+ years in Banking domain to support complex, enterprise-grade applications. You will diagnose issues across Unix, Oracle, and cloud components, analyze Fabric-related logs, and collaborate with cross-functional teams on migrations and security workflows.

You will engage in ITIL-aligned change and service request management, and contribute to production support for critical services. Strong communication and stakeholder management are essential.