Banking App Support Analyst - L2/L3 Incident & Monitoring

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Quess Selection & Services, Singapore invites an experienced production support specialist to join our team in Singapore. The role focuses on level 2/3 support for banking IT systems, handling incidents, maintenance, and knowledge base updates.

You will coordinate with incident management, monitoring initiatives, and batch processes, and participate in setting up dashboards and reports using tools like Geneos, Splunk, Ansible, Grafana, and ElasticSearch.

Qualifications

• Bachelor's degree in CS or Engineering.
• 5+ years in IT with banking/financial tech support experience.
• Strong written and verbal communication skills.
• Analytical and problem-solving abilities.
• Able to work in fast-paced, team-based environment including weekends/wee hours.
• Experience in L2/L3 production support.

Responsibilities

• Handle L2 production support: review changes, resolve incidents, raise problems, support maintenance, and update knowledge base.
• Support end-of-day batch run.
• Collaborate with incident management and other support teams to resolve major incidents.
• Collaborate to implement monitoring, reporting, and dashboards.

Skills

Analytical skills

Problem-solving

Communication skills

L2/L3 production support

Education

Bachelor's degree in Computer Science or Engineering

Tools

OS/400

RPG language

COBOL language

Geneos

Splunk

Ansible

Grafana

ElasticSearch

Job description

Quess Selection & Services, Singapore invites an experienced production support specialist to join our team in Singapore. The role focuses on level 2/3 support for banking IT systems, handling incidents, maintenance, and knowledge base updates.

You will coordinate with incident management, monitoring initiatives, and batch processes, and participate in setting up dashboards and reports using tools like Geneos, Splunk, Ansible, Grafana, and ElasticSearch.