Bancassurance Transformation Lead

Manulife; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Job summary

Manulife Singapore invites you to lead complex bancassurance transformation initiatives at the intersection of strategy, operations and change. You will redesign customer journeys, operating models and ways of working to deliver measurable improvements in customer outcomes and business performance.

Collaborate with senior stakeholders and bank partners to translate strategic priorities into practical, scalable solutions, shaping the future of Manulife's bancassurance business and its delivery

Qualifications

• Significant experience in management consulting, business transformation, process improvement, operating model design or complex programme delivery.
• Demonstrated experience leading cross-functional transformation initiatives from problem definition through implementation.
• Strong capability in process redesign, operating-model development, structured problem-solving and business transformation.
• Proven ability to influence stakeholders and coordinate delivery across complex organizational and partnership environments.
• Strong analytical, project-management and executive communication skills.
• Experience managing multiple stakeholders and competing priorities in a fast-paced environment.
• Bachelor's degree.

Responsibilities

• Lead end-to-end redesign of complex bancassurance processes across customer, frontline and operational journeys.
• Identify process gaps, inefficiencies and control issues, and develop future-state solutions that improve customer and business outcomes.
• Apply structured problem-solving, process-improvement and transformation methodologies to address complex business challenges.
• Design future operating models, service models, governance structures, decision rights and cross-functional workflows.
• Clarify ownership, accountability and hand-offs across Manulife, bank partners and supporting functions.
• Lead assigned transformation initiatives from definition and design through implementation and adoption.
• Establish clear outcomes, scope, milestones, dependencies, risks and delivery plans for transformation initiatives.
• Coordinate cross-functional delivery across Product, Distribution, Operations, Underwriting, Digital, Technology, Risk, Compliance and other key stakeholders.
• Assess the impact of transformation initiatives on people, processes, controls and operating practices.
• Develop and execute business readiness, stakeholder engagement, communication and adoption plans.
• Monitor implementation progress and adoption outcomes, addressing barriers to successful realization of benefits.
• Maintain governance, reporting and accountability for assigned initiatives.
• Define and track commercial, customer, operational and control outcomes.
• Escalate material risks, issues and key decisions to senior stakeholders as appropriate.
• Capture lessons learned and contribute to the development of reusable transformation methodologies, tools and frameworks.

Skills

Transformation leadership

Process redesign

Operating model design

Stakeholder management

Project management

Executive communication

Analytical skills

Cross-functional coordination

Education

Bachelor's degree

Tools

Agile

Lean

PMP

Product Owner

Job description

Manulife Singapore invites you to lead complex bancassurance transformation initiatives at the intersection of strategy, operations and change. You will redesign customer journeys, operating models and ways of working to deliver measurable improvements in customer outcomes and business performance.

Collaborate with senior stakeholders and bank partners to translate strategic priorities into practical, scalable solutions, shaping the future of Manulife's bancassurance business and its delivery