B2B Account Manager: Merchant Growth & Field Support (SEA)

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 52,000 - 72,000; Full time

Job summary

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED in Singapore is seeking a B2B Account Manager to join our Sales & Account Management Team, supporting campaigns for F&B and retail partners across Singapore & SEA markets. You will own face-to-face engagement with merchant partners, plan visits, and drive product adoption through trainings on Merchant App and insights portal.

The role emphasizes data-driven decision making, strong communication, independent work, and a focus on growth opportunities while

Qualifications

• 1+ years in account management, business development, or field sales (F&B or e-commerce experience a plus).
• Strong interpersonal and communication skills; proven ability to build trust face-to-face.
• Problem solver, proactive, and able to work independently.
• Comfortable with data and tracking KPIs to inform actions.
• Resilient, empathetic and customer-focused.

Responsibilities

• Own face-to-face engagement with merchant partners across your designated area.
• Conduct regular visits, build meaningful relationships, and offer on-the-ground support.
• Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points, and ensure high-quality interactions.
• Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to rectify issues and close gaps to avoid similar issues.
• Train and enable merchants on Product tools (Merchant App, Self-serve Marketing features, Insights portal) to improve adoption and business outcomes for our Merchants.
• Collect and communicate merchant feedback to internal teams; document effective engagement tactics and share best practices.
• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution

Skills

Account management

Field sales

Interpersonal communication

Data-driven / KPI tracking

Problem solving

Customer-focused

Job description

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED in Singapore is seeking a B2B Account Manager to join our Sales & Account Management Team, supporting campaigns for F&B and retail partners across Singapore & SEA markets. You will own face-to-face engagement with merchant partners, plan visits, and drive product adoption through trainings on Merchant App and insights portal.

The role emphasizes data-driven decision making, strong communication, independent work, and a focus on growth opportunities while