AVP, Client Services - B2B Fund Onboarding & Ops

Deutsche Börse Group; Singapore; Presencial; SGD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Deutsche Börse Group’s Clearstream Fund Centre AG seeks a Client Service Associate Vice President to support day-to-day Client Services tasks within Platform Operations. You will onboard new partners and funds, validate external reports, troubleshoot, and engage with external business partners.

This client-facing role requires coordinating with internal teams to improve efficiency, manage inquiries, and represent the team in meetings with partners and prospects.

Formación

• 7+ years of experience servicing B2B business partners.
• University degree in Economics, Finance, IT or business administration.
• Fluency in written and spoken English; additional language skills are a plus.
• Strong communication, resilience, sovereignty and team spirit.

Responsabilidades

• Own onboarding projects for B2B partners (Assets Managers and Distribution Partners) and collaborate with senior management.
• Collaborate with new/existing partners on onboarding new funds to the platform.
• Act as first point of contact for day-to-day queries from business partners.
• Manage the client hotline during business hours and maintain relationships with partners.
• Provide input to sales/business development teams through research, analysis and investigations.
• Represent the client service team as SME in meetings with partners and prospects.
• Support development and optimization of internal processes with key stakeholders.

Conocimientos

Communication skills

Resilience

Team spirit

Stakeholder management

Educación

University degree in Economics, Finance, IT or Business Administration

Herramientas

MS Office

Descripción del empleo

Deutsche Börse Group’s Clearstream Fund Centre AG seeks a Client Service Associate Vice President to support day-to-day Client Services tasks within Platform Operations. You will onboard new partners and funds, validate external reports, troubleshoot, and engage with external business partners.

This client-facing role requires coordinating with internal teams to improve efficiency, manage inquiries, and represent the team in meetings with partners and prospects.