Associate Vice President, Distribution Operations

Deutsche Börse AG; Singapore; On-site; SGD 120,000 - 240,000; Full time

Job summary

Deutsche Börse Group, via Clearstream Fund Centre AG, seeks a Client Service Associate Vice President to support day-to-day client service operations for external fund providers and B2B partners. You will handle onboarding, inquiries, report validation, and ongoing process improvement, interfacing with internal teams and external partners in a client-facing capacity.

The role emphasizes high-quality service within deadlines, collaboration across senior stakeholders, and the development of

Qualifications

• 7+ years of experience servicing B2B partners.
• University degree in Economics, Finance, IT or business administration.
• Understanding of the financial services industry, banking and asset management.
• Strong client-oriented attitude.
• Excellent communication, resilience, sovereignty and teamwork.
• Fluent English; additional languages a plus.
• Proficient in MS Office applications.

Responsibilities

• Own onboarding projects for B2B partners (Asset Managers and Distribution Partners) and coordinate with senior management.
• Collaborate with new and existing partners on onboarding funds to the platform.
• Serve as first point of contact for day-to-day partner queries.
• Manage client hotline during business hours.
• Build long-term relationships with business partners.
• Support sales/business development with research, analysis and investigations.
• Represent the client service team in internal/external meetings as SME with partners and prospects.
• Contribute to improving internal processes with stakeholders to boost operational efficiency.

Skills

B2B client servicing

Client relationship management

MS Office

English communication

Education

University degree in Economics, Finance, IT or business administration

Job description

Your career at Deutsche Börse Group

Field of Activity

Do you prosper in a client-centric role that interacts with B2B business partners as well as internal teams in Clearstream? Are you at your best when providing high quality services within specific deadlines, whilst working on improving the efficiency of these services amongst various internal teams and stakeholders?

We are currently looking for a Client Service Associate Vice President to join our Client Service team within Platform Operations at Clearstream Fund Centre AG, an integral part of Clearstream Fund Services area. You will be supporting the day-to-day processes and procedures carried out by Client Services. These will include, but are not limited to answering client queries, onboarding of new business partners and funds to the platform, validating external reports, troubleshooting, and representing the team with the implementation of internal projects. This is a client facing role and you will have direct interaction with external business partners.

We are a fast-growing business within Clearstream / Deutsche Börse group and manage legal, administrative, and financial relationships with external fund provider companies on behalf of the fund platform for business partners.

Tasks / Responsibilities

• Assume ownership of B2B business partner onboarding projects (with both Asset Managers and Distribution Partners) and to collaborate at senior management level
• Pro-actively collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform
• Act as the first point of contact for our business partners managing day-to-day queries
• Manage the maintenance of the client hotline during business hours
• Develop long-term relationships with business partners
• Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations
• Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners as well as prospects
• Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency

Qualifications / Required Skills

• Years of Experience: At least 7 years of experience in servicing B2B business partners
• Education Qualifications: University degree in Economics, Finance, IT or business administration
• You have a good understanding of the financial services industry and the Banking and Asset Management areas particular
• You conduct yourself with a high client orientated attitude
• Strong communication skills, resilience, sovereignty, and team spirit
• Proficiency in written and spoken English – additional language skills considered an advantage
• Your profile is rounded off by very good MS Office application knowledge