Aviation FBO Customer Experience Agent (Singapore)

Jet Aviation; Singapore; Sur place; SGD 26 000 - 38 000; Plein temps

Résumé du poste

Jet Aviation in Singapore is seeking a Customer Service Agent to be the first contact for passengers, crew, and visitors at our Fixed Base Operation (FBO). You will deliver warm, professional service, resolve inquiries, and coordinate handling requests to ensure smooth operations and a memorable travel experience.

The role demands excellence in communication, strong organization, and the ability to work in a fast-paced, service-driven environment with rotating shifts, including weekends and

Qualifications

• A valid Singapore Class 3 or Class 3A Driving Licence.
• Willingness to work rotating shifts, including weekends, public holidays, and overnight shifts as required.
• A High School Diploma, GCE 'O' Levels, NITEC, Higher NITEC, Diploma, or equivalent qualification.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• The ability to remain calm, professional, and effective in a fast-paced environment.
• Strong organisational skills with attention to detail.
• A positive attitude, strong initiative, and the ability to work independently as well as part of a team.

Responsabilités

• Deliver exceptional customer service to passengers, flight crews, and visitors, ensuring a welcoming and professional experience at all times.
• Act as the primary point of contact for customer enquiries, requests, feedback, and service coordination.
• Respond promptly and effectively to customer needs, resolving issues with professionalism and care.
• Provide information on available products and services while identifying opportunities to enhance the customer experience.
• Coordinate and manage handling requests, pre-flight and post-flight administrative activities, and other operational support functions.
• Assist flight crews and passengers with a wide range of service requirements to ensure smooth aircraft operations.
• Support and actively participate in the Safety & Quality Management System, contributing to a strong safety culture.
• Identify, report, and elevate potential hazards, incidents, near misses, and safety concerns in accordance with company procedures.
• Collaborate closely with internal teams to ensure operational excellence and customer satisfaction.

Description du poste

Jet Aviation in Singapore is seeking a Customer Service Agent to be the first contact for passengers, crew, and visitors at our Fixed Base Operation (FBO). You will deliver warm, professional service, resolve inquiries, and coordinate handling requests to ensure smooth operations and a memorable travel experience.

The role demands excellence in communication, strong organization, and the ability to work in a fast-paced, service-driven environment with rotating shifts, including weekends and