Customer Service Representative

VSE AVIATION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

VSE AVIATION SINGAPORE PTE. LTD. is seeking a Customer Service Representative (GE/SGI4) to manage multiple customer accounts and deliver quality service based on civil aviation data and manufacturer guidelines.

The role emphasizes effective communication, accurate record-keeping, and collaboration with internal teams to provide timely information, estimates, and support across departments in a fast-paced environment.

Qualifications

• HS/GED, minimum of four years of relevant/technical work experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office suite (Excel, PowerPoint, Word).
• Ability to work in a fast-paced service environment and maintain professionalism.
• Strong interpersonal skills and customer relationship focus.

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services.
• Transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record inquiries, complaints, or comments and actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain trusting, positive and profitable relationships with customers.
• Provide support for other departments with timely information.
• Prepare, review and present estimates, including pricing options, letters, and reports.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Customer service

Education

HS/GED

4 years of relevant/technical work experience

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Customer Service Representative (GE/SGI4) (2011)

Description

SUMMARY:

The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS

(INCLUDES EDUCATION, EXPERIENCE, COMPETENCIES), ETC.)

• HS/GED
• 4 years of relevant/technical work experience
• Expert level communication and interpersonal skills
• Proficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through writing and oral actions with customers, peers and management.

The selected applicant will be subject to a background check