AV Operations Command Centre Lead

GrabTaxi Holdings Pte. Ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental and Birthday leave

LASA volunteering leave

Job summary

GrabTaxi Holdings Pte. Ltd. in Singapore is seeking an experienced Fleet Operations Supervisor to oversee autonomous vehicle pilots and the human operators ensuring safe daily execution.

You will manage shift rosters, coordinate with hiring and training teams, and act as a primary point of contact during incidents, driving continuous improvement of SOPs and KPIs for the fleet. The role reports to the Manager, Fleet Operations (Autonomous Vehicle) in our Tampines office.

Qualifications

• Diploma or degree in a relevant field.
• 5+ years of experience in operations, logistics, transportation, or fleet management.
• Experience managing shift-based operational teams in live environments.
• Technical knowledge of autonomous vehicles, robotics, or IoT deployments is a plus.
• Experience supervising drivers, operators, or field-based teams.

Responsibilities

• Supervise safety supervisors, in-vehicle and remote operators to ensure safe daily operations.
• Manage driver and operator scheduling, timekeeping, and onboarding with hiring/training teams.
• Lead daily AV service operations across field deployments and command center activities.
• Coordinate escalation workflows for operational disruptions, AV anomalies, or vehicle faults.
• Serve as point of contact for in-field events, including faults or incidents.
• Develop and implement SOPs and KPIs for fleet performance.

Skills

People management

Operations planning

Shift scheduling

Incident response

Stakeholder management

Autonomous vehicles

Safety management

Education

Diploma or Degree

Job description

GrabTaxi Holdings Pte. Ltd. in Singapore is seeking an experienced Fleet Operations Supervisor to oversee autonomous vehicle pilots and the human operators ensuring safe daily execution.

You will manage shift rosters, coordinate with hiring and training teams, and act as a primary point of contact during incidents, driving continuous improvement of SOPs and KPIs for the fleet. The role reports to the Manager, Fleet Operations (Autonomous Vehicle) in our Tampines office.