Automotive Claims Advisor – Body & Paint Specialist

Dickson Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Team incentive scheme

Job summary

Dickson Group is seeking a customer-focused Claims Advisor to join our Body & Paint team in Singapore. You will guide customers through the motor insurance claims process, assess damage, prepare repair estimates, and coordinate with insurers and internal teams to keep claims and repairs moving smoothly.

Candidates with 5+ years in claims, experience in accident repair estimation, and proficiency with Microsoft Office are encouraged to apply.

Qualifications

• At least 5 years experience as Claims Advisor, including accident repair estimation and negotiations with insurers.
• Familiar with Singapore accident reporting and claim procedures.
• At least GCE O Level or equivalent.
• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint.
• Excellent written and verbal communication skills.
• Able to multitask with good time-management skills.

Responsibilities

• Serve as the primary contact for customers, ensuring smooth claims and repair processes.
• Advise customers on repair scope, costs, and insurance claims procedures.
• Handle accident reporting, claims submission, and liaise with insurers on liability decisions.
• Generate repair orders, coordinate with the B&P team, and track repair progress.
• Perform vehicle damage assessments and prepare accurate repair estimates.
• Capture and maintain repair documentation for claims processing.
• Coordinate surveys with insurance assessors and follow up on approvals.
• Ensure high-quality repairs and conduct final vehicle inspections before delivery.
• Address customer inquiries and resolve concerns professionally.
• Collaborate with internal teams and insurers to streamline claims and repair operations.

Skills

Claims handling

Accident estimation

Insurance negotiations

MS Office

Education

GCE O Level or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Dickson Group is seeking a customer-focused Claims Advisor to join our Body & Paint team in Singapore. You will guide customers through the motor insurance claims process, assess damage, prepare repair estimates, and coordinate with insurers and internal teams to keep claims and repairs moving smoothly.

Candidates with 5+ years in claims, experience in accident repair estimation, and proficiency with Microsoft Office are encouraged to apply.