Auto Showroom Customer Experience Specialist

PERFORMANCE MOTORS LIMITED; Singapore; Presencial; SGD 26 000 - 30 000; Tempo integral

Resumo da oferta

Performance Motors Limited (PML) invites you to join our Singapore showroom as a Customer Service & Reception Associate. You will welcome walk-in customers, answer calls, assist enquiries, and help create a professional showroom experience.

You will also support showrooms operations, handle quotations, and promote Motorrad products to customers. The role requires GCE O-Level or equivalent and at least 2 years in customer service, reception, or showroom roles.

Qualificações

• GCE O-Level or equivalent is required.
• Minimum 2 years of experience in customer service, reception, retail sales, or showroom operations.
• Ability to engage customers from diverse backgrounds and promote products.

Responsabilidades

• Welcome and attend to walk-in customers promptly, creating a warm and professional first impression.
• Answer, screen, and direct incoming calls to the appropriate team members.
• Assist customers with enquiries and ensure a positive showroom experience.
• Engage customers professionally and provide assistance to support customer satisfaction.
• Coordinate with internal departments and external parties on customer and operational matters.
• Record daily showroom traffic and assign sales leads to Sales Consultants.
• Prepare the showroom for daily business operations, including music, displays, price lists, specification sheets, and promotional materials.
• Ensure point-of-sale and marketing materials are accurately displayed and replenished when required.
• Maintain a clean, tidy, and presentable reception and showroom environment.
• Perform general administrative duties, including cashiering, filing, photocopying, report preparation, and roster planning.
• Actively promote Motorrad parts, accessories, merchandise, and lifestyle products to showroom customers.

Conhecimentos

Customer service

Reception

Sales support

Communication skills

Formação académica

GCE O-Level or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Performance Motors Limited (PML) invites you to join our Singapore showroom as a Customer Service & Reception Associate. You will welcome walk-in customers, answer calls, assist enquiries, and help create a professional showroom experience.

You will also support showrooms operations, handle quotations, and promote Motorrad products to customers. The role requires GCE O-Level or equivalent and at least 2 years in customer service, reception, or showroom roles.