Audience Experience & Ticketing Manager

singapore chinese orchestra company limited; Shenton Way; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Chinese Orchestra Company Limited is seeking an Assistant Manager/Manager (Audience Experience) to drive audience growth and engagement across concerts and events. You will oversee ticketing operations, lead FSCO membership programmes, and cultivate partnerships to expand audience reach, ensuring a seamless customer journey from inquiry to attendance.

You will work closely with marketing, programming, and front-of-house teams, manage customer enquiries, and deliver high standards of

Qualifications

• At least 3 years of relevant experience in ticketing, audience development, membership management, or customer experience.
• Bachelor's degree in any discipline.
• Experience managing ticketing systems and event sales operations is an advantage.
• Strong interpersonal and relationship management skills with English and Chinese stakeholders.

Responsibilities

• Oversee ticketing operations for concerts and events, including configuration, sales monitoring and reporting.
• Develop and manage Friends of SCO (FSCO) membership programmes, registrations and renewals.
• Enhance customer experience by handling enquiries and ensuring high service standards across touchpoints.
• Collaborate with Marketing Communications, programming, and partners on ticketing campaigns and promotions.
• Support front-of-house duties during concerts and events to ensure smooth audience operations.

Skills

Audience development

Ticketing operations

Customer experience

Stakeholder management

Team collaboration

Education

Bachelor's degree

Tools

Ticketing systems

Job description

Singapore Chinese Orchestra Company Limited is seeking an Assistant Manager/Manager (Audience Experience) to drive audience growth and engagement across concerts and events. You will oversee ticketing operations, lead FSCO membership programmes, and cultivate partnerships to expand audience reach, ensuring a seamless customer journey from inquiry to attendance.

You will work closely with marketing, programming, and front-of-house teams, manage customer enquiries, and deliver high standards of