Assistant Manager/Manager (Audience Experience)

singapore chinese orchestra company limited; Shenton Way; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Chinese Orchestra Company Limited is seeking an Assistant Manager/Manager (Audience Experience) to drive audience growth and engagement across concerts and events. You will oversee ticketing operations, lead FSCO membership programmes, and cultivate partnerships to expand audience reach, ensuring a seamless customer journey from inquiry to attendance.

You will work closely with marketing, programming, and front-of-house teams, manage customer enquiries, and deliver high standards of

Qualifications

• At least 3 years of relevant experience in ticketing, audience development, membership management, or customer experience.
• Bachelor's degree in any discipline.
• Experience managing ticketing systems and event sales operations is an advantage.
• Strong interpersonal and relationship management skills with English and Chinese stakeholders.

Responsibilities

• Oversee ticketing operations for concerts and events, including configuration, sales monitoring and reporting.
• Develop and manage Friends of SCO (FSCO) membership programmes, registrations and renewals.
• Enhance customer experience by handling enquiries and ensuring high service standards across touchpoints.
• Collaborate with Marketing Communications, programming, and partners on ticketing campaigns and promotions.
• Support front-of-house duties during concerts and events to ensure smooth audience operations.

Skills

Audience development

Ticketing operations

Customer experience

Stakeholder management

Team collaboration

Education

Bachelor's degree

Tools

Ticketing systems

Job description

ASSISTANT MANAGER/MANAGER (AUDIENCE EXPERIENCE)

This role is responsible for driving audience growth and engagement for the Singapore Chinese Orchestra. The Manager oversees ticketing operations, leads the development of membership programmes, and cultivates strategic partnerships to expand audience reach. Working closely with internal teams, the Manager ensures a seamless customer experience while strengthening relationships with concertgoers, members, and the community.

Job Responsibilities

Ticketing and Sales Operations

• Oversee ticketing operations for concerts and events, including ticket configuration, sales monitoring, reporting, and troubleshooting.
• Work closely with the marketing and programming teams to support ticket sales campaigns and optimise attendance.
• Manage ticketing platforms to ensure a seamless customer journey across online and on-site sales.
• Support collaboration with corporate, community, and cultural partners on ticketing initiatives and promotions.
• Perform front-of-house duty at concerts and events (to ensure smooth audience operations.
• Drive and manage group ticket bookings with educational institutions, arts groups and community organisations to meet ticket revenue goals

Friends of SCO (FSCO) Membership

• Develop and implement strategies to grow, engage, and retain FSCO members.
• Plan and manage membership programmes, including member-exclusive events, benefits, and communications.
• Oversee membership registrations, renewals, and patron relationship management.
• Track and analyse membership data and engagement metrics to strengthen audience loyalty

Customer Experience

• Manage customer enquiries and post-concert feedback
• Ensure high standards of service, responsiveness and audience satisfaction across all touchpoints
• Work with the Marketing Communications team to support wider marketing and communications activities when required

Job Requirements

• At least 3 years of relevant experience in ticketing, audience development, membership management, or customer experience.
• Bachelor's degree in any discipline.
• Experience managing ticketing systems and event sales operations will be an advantage.
• Strong interpersonal and relationship management skills, with the ability to engage patrons, partners and stakeholders.
• Highly organised with strong project management abilities.
• Good verbal and written skills in both spoken English and Chinese for working with English and Chinese-speaking stakeholders.
• A proactive team player who can work independently, takes initiatives, with an eye for details.
• Passion for the performing arts and cultural sector
• Willing to work weekday evenings and weekends for front-of-house duty during concerts and events
• Appointment level will be commensurate with qualifications and relevant experience. Candidates with relevant qualifications and experience may be considered for appointment at the Manager level.