Audience Experience & Ticketing Manager

Singapore Chinese Orchestra Co. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Chinese Orchestra Co. Ltd. invites an Assistant Manager/Manager (Audience Experience) to drive audience growth and deliver exceptional concert experiences.

You will oversee ticketing and membership initiatives, build partnerships, and collaborate with internal teams to ensure smooth operations for patrons, members, and the community. The role requires at least 3 years in ticketing or audience development, a Bachelor's degree, and strong communication in English and Chinese.

Qualifications

• Bachelor's degree required in any discipline.
• Experience in ticketing, audience development, or customer experience is preferred.
• Experience with ticketing systems and event sales is advantageous.

Responsibilities

• Oversee ticketing operations for concerts and events.
• Lead audience growth and engagement initiatives.
• Develop and manage FSCO membership programmes.
• Ensure seamless customer experience across touchpoints.
• Perform front-of-house duties during concerts.
• Collaborate with marketing, programming, and partners on ticketing campaigns.

Skills

Interpersonal skills

Relationship management

Project management

Bilingual English/Chinese

Attention to detail

Team player

Education

Bachelor's degree

Job description

Singapore Chinese Orchestra Co. Ltd. invites an Assistant Manager/Manager (Audience Experience) to drive audience growth and deliver exceptional concert experiences.

You will oversee ticketing and membership initiatives, build partnerships, and collaborate with internal teams to ensure smooth operations for patrons, members, and the community. The role requires at least 3 years in ticketing or audience development, a Bachelor's degree, and strong communication in English and Chinese.