ATM & Cybersecurity Service Delivery Lead

Thales Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Thales Group in Singapore seeks a senior Service Delivery Manager to own end-to-end AMS service delivery, ensuring contract performance, cost control, and proactive improvements. You will manage incidents, changes, and risk while aligning with ATM and cybersecurity standards.

You will lead multi-party coordination, drive customer satisfaction, and seek opportunities for service growth within safety-critical environments. This role is based in Singapore at Thales' local sites.

Qualifications

• Experience in service delivery and project delivery within safety-critical or regulated industries (ATM, aviation, defence, telecoms, rail or energy).
• Strong communication and stakeholder management skills with customer-focused approach.
• Familiarity with ATM systems and related data services is a plus; ITIL or CMMI-SVC knowledge is desirable.

Responsibilities

• Own end-to-end delivery of contracted AMS services, managing requirements, costs and schedule.
• Lead service reviews with customers and coordinate with internal and external stakeholders.
• Oversee incident and change management, ensuring timely, effective responses.
• Ensure compliance with regulatory and Thales cybersecurity standards and audits.
• Coordinate with suppliers and internal teams to ensure service readiness and governance.
• Identify opportunities to grow service scope and drive customer value.

Skills

Service delivery

Project delivery

Stakeholder management

ATM systems knowledge

Education

Bachelor's degree in a relevant field

Tools

ITIL

CMMI-SVC

Job description

Thales Group in Singapore seeks a senior Service Delivery Manager to own end-to-end AMS service delivery, ensuring contract performance, cost control, and proactive improvements. You will manage incidents, changes, and risk while aligning with ATM and cybersecurity standards.

You will lead multi-party coordination, drive customer satisfaction, and seek opportunities for service growth within safety-critical environments. This role is based in Singapore at Thales' local sites.