Service Delivery Lead – Critical Infrastructure & ATM

Thales; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Thales in Singapore is seeking an experienced Service Delivery Manager to lead end-to-end AMS services for customers across aerospace, defence, and cyber domains. You will coordinate with internal teams and suppliers to meet SLA/KPI targets and ensure service continuity.

The role emphasizes strong stakeholder management, risk control, and continuous improvement, with a track record in regulated environments.

Qualifications

• Experience in service delivery for safety-critical industries.
• Ability to manage multiple vendors and stakeholders.
• Strong analytical and problem-solving skills.
• Familiarity with ATM or aviation domains is a plus.
• Knowledge of ITIL or similar service management frameworks.

Responsibilities

• Own end-to-end delivery of AMS services to customers.
• Manage budgets, costs, and contract life cycle.
• Lead service reviews and report progress to senior management.
• Ensure compliance with regulatory and cybersecurity standards.
• Coordinate internal and external stakeholders for cohesive delivery.
• Identify opportunities for service improvement and growth.

Skills

Service delivery

Project delivery

Operations management

Stakeholder management

ATM/Aviation experience

Communication skills

Tools

ITIL

CRM systems

Job description

Thales in Singapore is seeking an experienced Service Delivery Manager to lead end-to-end AMS services for customers across aerospace, defence, and cyber domains. You will coordinate with internal teams and suppliers to meet SLA/KPI targets and ensure service continuity.

The role emphasizes strong stakeholder management, risk control, and continuous improvement, with a track record in regulated environments.