Asst. Manager / Manager - Programming Ops, Integrated Facilities Hub

Sport Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Sport Singapore seeks a Programme & Frontline Services Coordinator to drive integrated programming and frontline services at Punggol Sport Centre, ensuring seamless collaboration with stakeholders and delivering high-quality customer experiences.

The role covers implementing daily frontline operations, coordinating programmes and events, analyzing feedback, and developing engaging marketing materials with the Brand & Marketing team to boost footfall and service excellence.

Qualifications

• At least 5 years of proven experience in relevant areas.
• Teamwork and integrity valued; proactive and adaptable.
• Experience with community engagement and public services is preferred.
• Ability to manage multiple projects with strong time management.

Responsibilities

• Implement daily frontline enquiry operations and achieve seamless communication and service delivery.
• Monitor stakeholder processes and maintain channels, timelines, and programmes at BCIH.
• Implement programmes and events with venue logistics and documentation.
• Manage and analyze frontline feedback; propose improvements; engage frontline services.
• Implement communication and marketing for programs on social platforms.
• Coordinate marketing collaterals with Brand & Marketing team.
• Monitor and update official social media content.
• Negotiate marketing for co-locating partnerships.
• Monitor enquiries via online platform by MOP.
• Negotiate opportunities to improve services delivery.

Skills

Customer service

Stakeholder management

Marketing coordination

Event coordination

Communication skills

Job description

What the role is:

At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences.Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.Sport Singapore is constantly on the lookout for individuals who are passionate about what they do.Anchored in our values of Passion for Sport, Strength through Teamwork and Care for People, we believe in working and playing, not just as a team, but as a family.

What you will be working on:

This position executes and coordinates integrated programming, marketing, and frontline services at Punggol Sport Centre (PGSC), ensuring seamless stakeholder collaboration and quality customer experience that drives increased footfall, partnership opportunities, and service excellence in support of SportSG's mission to promote active participation in sports and recreation.

Role and Responsibilities:

• Implement daily frontline enquiry operations by negotiating MOP feedback with internal and external stakeholders, achieve seamless communication and frontline service delivery.
• Monitor stakeholder processes by maintaining communication channels, reviewing project timelines, and implementing approved programmes at BCIH.
• Implement programmes and events by reviewing operational workflows, negotiating with Managing Agent on venue & logistic requirements of programmes and events, maintain documentation e.g. schedule, programme attendance, and achieve timely delivery of tactical elements.
• Manage and analyse frontline feedback and enquiries with respect to programming & marketing to propose new ideas/improvement when relevant. Maintain engagement of frontline services.
• Implement communication and marketing for programs on various platforms including social media, specify and install marketing materials for public information.
• Specify engaging and creative marketing collaterals with guidance from SportSG Brand & Marketing team.
• Monitor, maintain & implement timely updates of official social media content.
• Specify and negotiate marketing effort for co-locating partnership.
• Monitor and assess enquiries and feedback via online platform by MOP for both internal and external stakeholders/partners.
• Negotiate with internal and external stakeholders to identify opportunities that will improve services delivery, such as review of internal processes and redesign of customer journeys.

What we are looking for:

We are looking for self-motivated individuals who value integrity, teamwork and take pride in going the extra mile to provide excellent service to stakeholders and the community. This individual should be a sport advocate through living an active lifestyle and staying active.

In addition, an ideal candidate should possess the following:

• At least 5 years of proven experience and/or track record in relevant areas.
• Positive attitude to work in a small team and an outcome focused approach.
• An ability and drive to take initiative for any changes, think creatively and adapt to changes and enquires from MOP.
• A solid understanding of and enthusiasm of community engagement and public services.
• Capable of working on multiple projects simultaneously, strong time management and prioritisation skills.
• Good customer service and writing skills.

The level of offer will commensurate with applicants’ experience and track records. Successful candidates will be offered a 2 / 3 years’ Fixed Term contract in the first instance. Only shortlisted candidates will be notified.

About Sport Singapore

Why We Do What We Do?Simply because we believe that everyone can live better through sport. At Sport Singapore, we aspire to transform the nation through an active lifestyle designed around innovative, fun and meaningful sporting experiences. Sport has the unique ability to bring people together through play, regardless of age, gender, race, ability or social status. It imparts life values, nurtures character and builds resilience. It inspires and evokes the Singapore spirit through shared experiences and strengthens our national identity. We help Singaporeans Live Better Through Sport.