Associate EUC Engineer (Cluster Office)

Synapxe; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Synapxe in Singapore is seeking an Associate EUC Engineer to provide frontline IT support, handling hardware and software issues, system maintenance, and rollout of new technologies. The role emphasizes collaboration with cross‑functional teams to resolve VIP user incidents and improve operational efficiency.

The ideal candidate has a Bachelor in Computer Engineering, ITIL certification, and substantial experience in vendor management, procurement, and 24/7 standby support.

Qualifications

• Bachelor in Computer Engineering is required.
• 6–8 years of experience in related IT fields.
• ITIL certification is required.
• Experience supporting VIP users and procurement processes.
• Ability to maintain documentation and communicate with stakeholders.
• Willingness for 24/7 standby support and vendor coordination.

Responsibilities

• Provide technical assistance to end users for hardware and software issues.
• Respond to, document, and resolve service tickets promptly.
• Assist in installing and configuring IT equipment and new systems.
• Support installation, testing, and integration of new hardware/software.
• Maintaining system maintenance, backups, and disaster recovery drills.
• Collaborate with cross-functional teams and mentor junior staff.

Skills

VIP support

Vendor management

Procurement

Communication

Stakeholder management

ITIL

Education

Bachelor in Computer Engineering

Job description

Position Summary:
An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems.

Roles & Responsibilities

Technical Support

• Provide technical assistance to end users for hardware and software issues.
• Respond to, document, and resolve service tickets in a timely manner.
• Assist users with installations and configurations of IT equipment.

System Implementation

• Support the installation and testing of new hardware and software.
• Ensure integration and compatibility of new systems with existing infrastructure.
• Assist in the development of new report templates and formats.

System Maintenance

• Perform routine system maintenance and backups.
• Participate in disaster recovery drills and system recovery processes.
• Maintain documentation of system activities and procedures.
• Conduct research on new technology

Issue Resolution

• Identify, diagnose, and resolve technical problems.
• Simulate user issues to troubleshoot and resolve operating difficulties.
• Develop preventive measures and solutions to reduce user problems.

Collaboration and Development

• Work with cross-functional teams to understand support requirements.
• Assist in the development of checklists and methods for issue resolution.
• Provide support and guidance to colleagues with less experience.

Requirements/ Qualifications

• Bachelor in Computer Engineering
• Min 6-8 years of experience in relevant fields
• ITIL certified
• Have experience supporting VIP users
• Experience with procurement including submit purchase request, verify invoices, etc.
• Good written and interpersonal communication skills
• Strong vendor management, overseeing the vendor team on operations, incident management before
• Able to support 24/7 standby support as well
• Excellent stakeholder management skills
• Experience supporting the senior management. The person would need to have experience with stakeholder management. Ideally with experience supporting VIP.
• The person would be good to have IT procurement experience. Support the procurement for cluster EUC, including submit purchase request, verify invoices, etc.
• 1 year contract