Associate, Service Excellence (Communications and Engagement Directorate)

Ministry of Finance; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government ministry in Singapore is seeking candidates for a dynamic role focused on driving service excellence and effectively engaging with stakeholders. Key responsibilities include triaging inquiries, preparing reports, and managing projects within the Ministry. Candidates should possess excellent communication skills and the ability to work in a fast-paced environment with strong interpersonal capabilities.

Qualifications

• Proficiency in a second language will have an added advantage.
• Self-motivated and a good team player.

Responsibilities

• Triage and respond to queries, feedback and appeals according to service standards.
• Analyse and prepare service management reports.
• Manage service knowledge management audits.
• Lead Parliament coordination matters within the Ministry.
• Lead service excellence-related projects.

Skills

Excellent written and communication skills in English

Proficient in a second language

Customer service-oriented

Strong interpersonal skills

Able to multi-task in a fast-paced environment

Keen interest in national and public policy issues

Tools

Digital tools and systems

Job description

Overview

What the role is: As part of the Ministry’s communications and engagement efforts, you will be in a dynamic team that drives a culture of service excellence and effectively communicates policies and initiatives to internal and external stakeholders.

Responsibilities

• Triage and respond to queries, feedback and appeals according to service standards
• Analyse and prepare service management reports
• Manage service knowledge management audits
• Lead Parliament coordination matters within the Ministry
• Lead service excellence-related projects

Qualifications

• Excellent written and communication skills in English. Proficiency in a second language will have an added advantage
• IT proficient and able to learn and use new digital tools and systems
• Customer service-oriented, self-motivated and a good team player
• Strong interpersonal skills
• Able to multi-task in a fast-paced environment
• Keen interest in national and public policy issues

About Ministry of Finance

The Ministry of Finance (MOF) is responsible for managing Singapore’s fiscal policies and the structure of its economy. We work to maintain international standards and best practices in areas such as company law, accounting standards, and corporate governance principles. We aim to advance the well-being and development of Singapore by:

• achieving a balanced budget through prudent and sustainable fiscal policies;
• ensuring the prudent investment of the government's reserves and other public funds;
• setting out policies for government procurement, customs regulation, accounting standards and business regulation;
• fostering a regulatory environment conducive to business and enterprise;
• ensuring that businesses operating within Singapore's jurisdiction are compatible with international standards and practices, in areas such as company law, accounting standards and corporate governance principles.