Community Care Executive (Senior Day Care)

ntuc health co-operative ltd; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a dedicated individual to join our integrated care team supporting seniors, including those with dementia. The role focuses on supervising the direct care team, ensuring quality daily living support, and maintaining a safe environment while promoting independence.

You will collaborate with healthcare professionals, manage incident documentation, and help coordinate programmes and staff rosters to sustain high-quality community care services.

Qualifications

• Strong interpersonal and communication skills both verbal and written.
• Be proficient in Google Suite Applications.
• Ability to work independently and as part of a team.
• Growth mindset and willingness to learn and develop.

Responsibilities

• Care Delivery: supervise direct care team for ADL tasks, coordinate individual care plans, ensure safe environment, engage with seniors to monitor cognition and function, report concerns to healthcare professionals, implement programmes per guidelines, tailor centre activities, prepare incident documentation.
• Stakeholder Engagement: provide information and guidance to Next-of-Kin and Caregivers.
• Administration & Operations: maintain centre amenities, arrange transportation, monitor inventory, liaise with vendors and facilities, assist in evaluating new equipment, support crisis SOPs, plan staff rosters.
• Quality Management: assist in audits and implement non-clinical SOPs.
• People Management: supervise volunteers, gather feedback, schedule trainings and assessments.

Skills

Interpersonal skills

Verbal communication

Written communication

Teamwork

Education

Diploma in social service or related discipline

Tools

Google Suite

Job description

About Us

NTUC Health Co-operative Limited (NTUC Health)is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve 'health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visitntuchealth.sgor follow us on Facebook, Instagram, and LinkedIn.

Job Description

You will be part of an integrated care team that delivers a person-centred care model for our seniors, including persons with dementia. Ideally, this person should also be promoting seniors' independence and maintaining their cognitive and physical functions. You will assist the Community Care Manager (CCM) in ensuring smooth operations of the Senior Day Care Centre (SCC).

Your job scope includes

Care Delivery

• Supervise and provide support to the direct care team on the delivery of Assisted Daily Living (ADL) tasks
• Coordinate and implement senior's individual care plan
• Supervise and maintain a safe and clean environment
• Conduct regular engagement with seniors to monitor their cognition and functional well-being
• Collaborate with healthcare professionals to track and report any concerns or issues
• Implement programmes as per guidelines and continually seek feedback to improve their effectiveness
• Tailor centre-based programmes, including intergenerational and volunteer programmes while adhering to the approved guidelines
• Support the preparation of relevant documentation to assist in incident reporting.

Stakeholder Engagement

• Support Next-of-Kin and Caregiver by providing information and guidance on the client's care.

Administration & Operations

• Maintenance of centre amenities.
• Transportation arrangements for clients
• Monitor inventory levels and submit inventory requests to Procurement or Facilities.
• Liaise with vendors, technicians and facilities management on
• Support the trialling and evaluation of new equipment or technology, including gathering feedback from users
• Supervise and support the execution of crisis response Standard Operating Procedures (SOPs) by staff
• Plan staff roster and manage day-to-day changes.

Quality Management

• Support the Community Care Manager in preparing and gathering documents for Internal and External Audits.
• Supervise and support the execution of new non-clinical SOPs

People Management

• Supervise the delivery of activities by volunteers.
• Gather feedback on volunteers for re-engagement.
• Schedule training courses and on-the-job training for staff
• Plan and schedule trainings
• Conduct on-job training and assessments

Qualification

• Minimally a Diploma preferably in social service or related discipline
• Experience managing and leading teams will be an added advantage

Other Information

You should

• Possess strong interpersonal and communication skills, both verbal and written.
• Be able to work independently and at the same time, be a team player who is able to work cohesively with all levels.
• Be proficient in Google Suite Applications.
• Possess a growth mindset and embrace continuous learning and development.

It would be great if you

• Possess working experience in the hospitality sector or community support.