Associate / Senior Associate Airport Operations (Safety, Security & Load Control)

Singapore Airlines; Singapore; On-site; SGD 38,000 - 62,000; Full time

Job summary

Singapore Airlines is seeking a detail-oriented professional to join the Airport Operations Department (AOD) within the Customer Services & Operations (CSO) Division. The role supports Safety, Security & Compliance and involves risk assessment, audits, and training coordination across stations.

You will maintain manuals, assist in HIRA processes, and liaise with various teams. A Diploma is required; strong MS Office skills, communication, and travel willingness are essential.

Qualifications

• Diploma or equivalent qualification in any discipline.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Good organisational abilities with attention to detail.
• Strong interpersonal skills and teamwork.
• Willingness to travel overseas for audits.

Responsibilities

• Assist with email queries from stations and service providers on ground safety and security matters.
• Assist with preparing for Safety Management System and IATA Operational Safety Audits.
• Assist with conducting annual Continuous Self-Assessment (CSA) exercise.
• Communicate with stations to update on safety, security and load control changes and share best practices.

Skills

Microsoft Office

Critical thinking

Written communication

Organizational skills

Interpersonal skills

Travel readiness

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Job Description

The successful candidate will be part of the Airport Operations Department (AOD), under the Customer Services & Operations (CSO) Division. Supporting the Safety, Security & Compliance (SSC) team, he she will be responsible for the following:

Key Responsibilities

• Assist with email queries from stations and service providers on ground safety and security matters
• Assist with preparing for Safety Management System and IATA Operational Safety Audits
• Assist with conducting annual Continuous Self-Assessment (CSA) exercise
• Communicate with stations to keep them updated on any ground safety, security and load control related process or procedural changes as well as share best practices and lessons learnt from incidents.
• Ensure AOD auditors’ and CSO staff training currency are up to date.
• Update the manuals with the new procedures / policies where applicable. Inform users whenever there are updates to the manuals and ensure that the updated versions are available in the GSD database.
• Compile and review Hazard Identification and Risk Assessment (HIRA) forms submitted by stations once every 2 years or as and when required.
• Assist to review and maintain a HIRA register, which has to be reviewed once every 2 years as per SMS requirements.
• Arrange/Coordinate meetings and events as well as safety campaigns as and when required.
• Ensure payments for fines to authorities are relayed to Procurement Dept or Finance for recovery against service providers, where applicable
• Conduct surveys and collate responses from the various parties

Ground Safety and Security

• Conduct Hazard Identification and Risk Assessment (HIRA) for AOSSC and CSO once every 2 years or as and when required
• Work closely with relevant departments and stations to implement changes required to comply with regulation changes.
• Perform ground safety (ground handling and cargo) and process audits on SIN and overseas stations based on AOSSC Audit Plan.
• Assist to investigate incidents and hazard reports and provide the necessary findings and corrective actions. All reports must be investigated and updated in the system within the stipulated target date of completion
• Assist to analyze safety performance data for insights and generate/write reports
• Actively drive ground safety and security initiatives/promotion activities for implementation in stations; as well as produce/provide sustainable training on ground safety and security for ground staff.

Support Services

• Ad-hoc support for crisis or major flight disruption handling at airport or overseas stations.

Requirements

• Diploma in any discipline
• Experience in airport operations and/or flight operations is preferred
• Experience in safety management system is advantageous
• Familiar with Microsoft Office products (especially Word, Excel and Powerpoint)
• Strong critical thinking skills
• Strong written and communication skills
• Good organisation skills with a keen attention to detail
• Good interpersonal skills
• Able to travel for overseas audits