Associate Representative - Inside Sales

Wesco; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Commission on sales

Job summary

Wesco in Singapore seeks an Associate Representative - Inside Sales to interact with existing customers by phone and email, aiming to increase sales and add value to the buying experience.

You will work with outside sales to meet goals, process orders, and identify upselling opportunities while maintaining accurate records and providing timely quotations.

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• 0-2 years in sales or sales administration; productive professional contributor.
• Familiar with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks simultaneously; work in a team.
• Ability to communicate clearly, verbally and in writing.
• Attention to detail; ability to prospect and market concepts.
• Ability to travel up to 25%.

Responsibilities

• Obtain and enter orders via email and telephone; verify items and delivery dates.
• Increase orders by suggesting related items and reviewing buying history.
• Qualify and develop opportunities from marketing, outside sales, and national accounts.
• Prepare quotations to secure orders or analyze reasons for lost orders.
• Review open orders and manage items at risk of delayed delivery.
• Maintain backorder and expediting reports and customer notifications.
• Report industry trends, pricing and customer feedback to management.

Skills

Microsoft Office

Multitasking

Teamwork

Communication skills

Attention to detail

Problem solving

Independent work

Travel readiness

Education

High School Degree or Equivalent

Bachelor's degree preferred

Job description

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checks customer's buying history.
• With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer's promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelor's degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Ability to work in a team environment
• Ability to communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Ability to act and solve routine or standard problems
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with supervision
• Ability to travel up to 25%

This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.