Inside Sales Representative

INTELLIPRO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

INTELLIPRO SINGAPORE PTE. LTD. is seeking an Inside Sales Representative to support data center projects for a Fortune 500 client.

You will manage customer orders received via email and phone, verify details, and coordinate fulfillment to ensure smooth delivery. You will identify and develop opportunities, prepare quotations, and work with sales, operations, and service teams to grow revenue. Strong communication and organization are essential to maintain relationships and meet commitments.

Qualifications

• Diploma qualification or equivalent required.
• 2+ years in sales or inside sales or related role.
• Proven ability to prospect and develop new business opportunities.
• Proficient in Microsoft Office.
• Strong organization and multitasking in a fast-paced environment.
• Detail-oriented with good follow-through.

Responsibilities

• Process customer orders received via email and phone, ensuring order details are accurately verified, entered, and coordinated through fulfillment.
• Communicate product availability, stock status, backorders, and delivery dates timely and professionally.
• Identify and develop opportunities to increase sales by recommending complementary products and analyzing purchasing history.
• Own and develop sales opportunities generated by marketing and internal teams with guidance.
• Prepare, issue, and follow up on quotations to convert opportunities into sales.
• Analyze lost opportunities and customer feedback to identify improvements.
• Monitor open customer orders and address items at risk of delay.
• Maintain backorder and expediting reports and related communications.
• Monitor industry trends and pricing, providing insights to management.
• Build and maintain strong customer relationships and identify repeat revenue opportunities.
• Collaborate with sales, operations, customer service, and distribution to ensure satisfaction.

Skills

Prospecting

New business

Sales administration

Customer relationships

Communication

Organization

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

We are seeking a results-driven Inside Sales Representative to join a Fortune 500 company supporting data center projects. The successful candidate will be responsible for managing customer orders, developing sales opportunities, supporting business growth, and building strong, long-term customer relationships.

Key Responsibilities

• Process customer orders received via email and phone, ensuring order details are accurately verified, entered, and coordinated through fulfillment.
• Communicate product availability, stock status, backorders, and expected delivery dates to customers in a timely and professional manner.
• Identify and develop opportunities to increase sales by recommending complementary products, communicating product features and benefits, and analyzing customers’ purchasing history.
• Own, qualify, and develop sales opportunities generated by marketing, outside sales, and national account teams, with appropriate guidance and support.
• Prepare, issue, and proactively follow up on verbal and written quotations to convert opportunities into sales.
• Analyze lost opportunities and customer feedback to understand reasons for non-conversion and identify areas for improvement.
• Monitor open customer orders and proactively address outstanding items, particularly orders that may be at risk of missing committed delivery dates.
• Maintain accurate distribution system backorder reports, customer expediting reports, and related customer communications.
• Monitor industry trends, competitive pricing, market developments, and customer feedback, and provide relevant insights to management.
• Build and maintain strong customer relationships while identifying opportunities for repeat business, account development, and revenue growth.
• Collaborate effectively with internal teams, including sales, operations, customer service, and distribution, to ensure a high level of customer satisfaction.

Requirements

• Minimum Diploma qualification or equivalent.
• Minimum 2 years of experience in sales, inside sales, sales administration a related commercial role.
• Demonstrated ability to prospect, promote products and services, and develop new business opportunities with existing and prospective customers.
• Proficient in Microsoft Office.
• Strong organizational and multitasking skills, with the ability to prioritize effectively in a fast-paced, team-oriented environment.
• High level of attention to detail, accuracy, and follow-through.
• Ability to handle, troubleshoot, and resolve routine customer and order-related issues efficiently and professionally.

License No. 22C1076 | EA Reg: R26159455