Associate, Housing Allocation & Billing (Contract)

SUTD (Singapore University of Technology & Design); Singapore; On-site; SGD 39,000 - 61,000; Part time

Job summary

SUTD (Singapore University of Technology & Design) invites applications for a contract role in the Housing Allocation and Billing Management team within the Office of Housing. You will support housing finance, billing and allocation operations for students and staff residences.

Join a vibrant university community and contribute to accurate financial records, timely payments and efficient end-to-end service delivery in a dynamic campus environment.

Qualifications

• Diploma with 2–3 years of relevant experience in finance administration or accounting.
• Experience with housing management systems for billing and reporting; StarRez is an advantage.
• Proficient in Microsoft Excel with data validation, formulas, lookups, pivot tables and reconciliation.
• Good written and verbal communication skills and a service-oriented approach.

Responsibilities

• Administer accurate and timely billing for residents, organisations and facilities; monitor payments and record them.
• Monitor aged receivables, issue payment reminders, and maintain financial records.
• Perform account reconciliations, investigate discrepancies, and prepare financial reports.
• Process refunds and housing-related payments.
• Assign housing to students per allocation policies.
• Respond to residents and organisations on account and housing inquiries.
• Coordinate with offices across the university to resolve cases and ensure smooth service delivery.
• Support operational activities including mass check-in/check-out and related duties.

Skills

Excel

Financial administration

Reporting

Communication

Problem solving

Education

Diploma certificate

Tools

StarRez

AI tools

Job description

(This role is hired on contract basis.)

About The Role

This role is part of the Housing Allocation and Billing Management team in the Office of Housing, which is a unit under the Office of Student Experience and Transformation (SET).

Join the Office of Housing team to support the accurate and timely administration of housing-related billings and housing allocation for the university’s student and staff residences. By doing so, you can contribute to a positive residential experience within a vibrant university living environment that includes sports and recreational facilities.

What You Will Do

You will support the Office’s housing finance and allocation operations by ensuring transactions, records and resident communications are accurate, timely and compliant with University policies. Key responsibilities include the following:

• Administer accurate and timely billing for residents, organisations and facilities, monitor payment collection and ensure payments are promptly recorded in the relevant system.

• Monitor aged receivables and arrears, issue payment reminders in accordance with University policies, follow up on outstanding balances and maintain complete financial records.

• Perform account reconciliations, investigate and resolve discrepancies, and prepare accurate and timely financial reports.

• Process refunds and calculations of housing-related payments.

• Assign housing to students accurately and consistently in accordance with allocation policies.

• Respond clearly, promptly and professionally to residents and organisations on account and housing allocation enquiries.

• Coordinate with colleagues across the Office and other University departments to resolve cases and ensure smooth end-to-end service delivery.

• Support the Office’s operational activities, including mass check-in and check-out exercises, and undertake other duties that may be assigned as part of the Office’s and SET’s operations.
  

Who We Are Looking For

• At least a Diploma certificate with at least two to three years of relevant experience in finance administration or accountancy.

• Experience in using housing management systems for billing as well as generating and customising reports, and using AI tools to improve administrative work.Experience with StarRez is an advantage.

• Proficient in Microsoft Excel, including data validation, formulas, lookups, pivot tables and reconciliation of transactional data.

• Good written and verbal communication skills, with a professional, service-oriented approach to handling account and allocation enquiries from diverse stakeholders.
  

Professional Attributes

• Integrity and discretion when handling personal and financial information.

• Strong records of accuracy and attention to detail in calculations and data management.

• Strong numerical reasoning and a methodical approach to problem-solving.

• Ownership of tasks, with the initiative to follow issues through to resolution.

• Able to work independently as well as collaboratively, exercise sound judgement, prioritize competing tasks and meet deadlines during routine and peak operational periods.

• Adaptability to changing scopes and environments.