Senior Executive / Assistant Manager (Hostel Admission Services)

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

National University of Singapore seeks a Senior Executive / Assistant Manager for Hostel Admission Services at the Kent Ridge Campus. You will oversee admissions, allocation processes, and stakeholder communications to optimise housing utilisation.

The role emphasizes data analytics, reporting, and automation implementation. You will coordinate end-to-end processes, review capacity, respond to inquiries, and develop dashboards to guide operational decisions.

Qualifications

• Diploma or degree required with relevant experience.
• Strong written and verbal communication abilities.
• Attention to detail with high data accuracy.
• Ability to work in a team and collaborate effectively.
• Experience with data analytics and reporting tools is advantageous.

Responsibilities

• Manage end-to-end hostel applications and allocations.
• Respond to student and stakeholder inquiries with high service standards.
• Generate reports and dashboards to support planning and decision-making.
• Identify and drive automation and AI initiatives to improve processes.

Skills

Communication skills

Attention to detail

Teamwork

Work under pressure

Proactive stakeholder engagement

Excel proficiency

Data analytics tools

Education

Diploma or Degree

Tools

Power Automate

MS Forms

Qualtrics

AI tools

Job description

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Senior Executive / Assistant Manager (Hostel Admission Services)

University-Level Unit: Office of Student Affairs Faculty/Department-Level Unit: Hostel Admission Services Employee Category: Executive & Administrative Location: Kent Ridge Campus Posted On: 26/08/2026

Job Description

Reporting to the Section Head of Hostel Admission Services (HAS), the incumbent is responsible for delivering effective hostel admissions and allocation outcomes to optimise the utilisation of student housing resources. Key deliverables include managing end-to-end hostel application and allocation processes, ensuring timely and accurate responses to student and stakeholder enquiries, generating data insights to support operational planning and strategic decision-making, and implementing automation and AI-enabled solutions to improve service delivery, process efficiency and operational effectiveness.

Duties & Responsibilities :

Hostel Coordinator

• Review, coordinate and process hostel applications for assigned student hostels in accordance with established university policies and timelines.
• Process and issue housing offers to successful applicants through the University Housing Management System (UHMS), ensuring accuracy and timely completion during the exercises.
• Monitor hostel vacancies and occupancy rates to ensure optimal utilisation of available housing resources.
• Maintain accurate records and ensure data integrity within the UHMS.
• Support any other administrative duties that may be assigned by the Section Head.

Student and Stakeholder Management

• Troubleshoot hostel application or system-related issues and provide timely resolutions where possible.
• Liaise with relevant stakeholders to resolve requests and address operational matters effectively.
• Assist in student enquiries related to hostel admissions via phone and email, while maintaining high service standards.

Reports & Data Analytics

• Generate, analyse, and maintain reports on hostel application, admissions and occupancy to support operational planning and management.
• Analyse application and admissions data to identify trends, derive key insights, monitor patterns and forecast future demand and outcomes.
• Develop dashboards and reports to facilitate data-driven decision-making and improve operational efficiency.

Process Improvement, Automation & AI Initiatives

• Identify opportunities to streamline workflows and improve operational efficiency through process redesign, automation, and digitalisation.
• Lead or support automation projects using tools such as Power Automate, AI-enabled solutions, and other digital platforms.
• Evaluate existing processes and recommend innovative solutions to strengthen productivity, accuracy, and scalability.

Qualifications

• Diploma holder with at least three years of working experience, or University degree holder with at least two years of working experience.
• Strong written and verbal communication skills, with the ability to articulate information clearly and effectively.
• Meticulous, organised, and detail-oriented, with a high level of accuracy in handling data and administrative processes.
• Works well in a team environment and demonstrates excellent collaboration skills.
• Organized and able to work well under pressure and with tight deadlines
• Pro-active to engage stakeholders and students.
• Highly proficient in Excel functions, and competent in using data analytics tools, MS Forms, Qualtrics and other reporting tools.
• Experience with workflow automation, digital transformation initiatives, AI tools, or process improvement projects will be an advantage.