Patient Billing Services Sr/ Executive (Healthcare, Office Hours)

Recruit Express Pte Ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Patient Billing Services Senior/Executive to lead the billing team across Billing, Claims, Funding and Receipting with standard office hours.

The role requires a Bachelor-level degree in Business or equivalent, strong leadership, and experience with MOH financing policies. Proficiency with Microsoft Office, SAP, and Hyperion is preferred, with a focus on process improvements and cross-department collaboration.

Qualifications

• Degree in Business or the equivalent.
• Minimum 5 years' experience in similar capacity.
• Strong leadership and interpersonal skills.
• Strong organisational skills with ability to prioritise tasks to meet timeline.
• Self-motivated with strong interest in leaning and analytical mind.
• Proficient with Microsoft Office applications and working knowledge in SAP preferred.
• Ability to work independently and proactively resolve problems within established parameters.
• Service-oriented and customer-focused.

Responsibilities

• Lead and Support Billing Team: Oversee Billing, Claims, Funding and Receipting sections.
• Ensure sufficient team coverage to maintain daily operations.
• Review and improve billing-related processes for operational efficiency.
• Schedule staff for training to ensure skill adequacy.
• Ensure receipts from patients are banked promptly and reconcile statements.
• Establish and implement billing policies and process mapping.
• Collaborate with stakeholders on policy changes; act as SME on MOH & CPF financing policies.
• Provide user requirements for MOH policy/system enhancements.
• Provide user training for stakeholders affected by policy changes.
• Manage projects to run smoothly within timelines.
• Participate in Improvement/IT projects and other initiatives.
• Perform any other duties as assigned by Reporting Officer.
• Sr Executive: conduct first-level investigations for billing errors; review and improve processes; manage staff training and coverage; prepare Medifund meeting minutes; submit Medifund statistics to MOH; monitor reconciliation of receipts and bank accounts; handle Direct Debit Authorization (DDA) applications; perform UAT for enhancements; provide user training for project timelines.

Skills

Leadership

Interpersonal skills

Organisational skills

Analytical mind

Microsoft Office

SAP

Hyperion

Education

Degree in Business or equivalent

Tools

SAP

Hyperion

Job description

Patient Billing Services Sr/ Executive (Healthcare, Office Hours)

Manager:

Responsibilities

1. Lead and Support Billing Team:

• Oversee entire Billing team which comprises Billing, Claims, Funding and Receipting sections
• Ensure sufficient team coverage to ensure daily operations are not affected
• Review and improve Billing/billing related processes to ensure operational efficiency
• Schedule staff for training to ensure they have adequate skillset to perform their tasks
• Ensure receipts from patients are banked promptly and bank reconciliation statements are prepared on a timely basis
• Establish and implement Billing related policies/procedures and process mapping
• Work with relevant stakeholders for any changes in policies or any new organization initiatives
• Be a Subject-Matter-Expert (SME) in guiding staff and colleagues in other departments on MOH & CPF financing policies and requirements

2. Project:

• Provide user requirements for new/enhancements to systems (i.e. whenever there are changes to MOH policy or new initiatives initiated by organization)
• Provide user training for relevant stakeholders affected by the changes in the policy/system
• Manage and ensure project runs smoothly within the stipulated timeline

3. Secondary Duties:

• Participate actively in Improvement/IT Projects/any initiatives organized by Organization
• Perform any other duties as assigned by Reporting Officer

Requirements

• Degree in Business or the equivalent with at least 3 years of relevant experience
• Minimum 5 years' experience in similar capacity
• Strong leadership and interpersonal skills
• Strong organisational skills with ability to prioritise tasks to meet timeline
• Self-motivated with strong interest in leaning and analytical mind
• Proficient with Microsoft office applications and working knowledge in SAP preferred
• Ability to work independently and proactively resolve problems within established parameters in a challenging environment
• Service-oriented and customer-focused

Sr Executive:

Key Responsibilities and Duties

• Perform the first level investigation when billing staff reports any errors.
• Review and improve billing/billing related processes
• Schedule staff trainings and manage the team’s coverage to ensure that daily operations are not affected
• Preparation for Medifund Meeting and send meeting minutes to the manager for review within 2 working days before meeting.
• Submit Medifund statistics to MOH according to the MOH stipulated timeline
• Monitor the reconciliation of receipts from all collection points
• Ensure reconciliation of all clearing accounts is performed on timely basis
• Oversee the performance of Bank Reconciliation on a timely and accurate basis.
• Handling of Direct Debit Authorization (DDA) applications and transactions
• Review of Interface Summary reports, investigate and rectification of unsuccessful payment posting
• Provide user requirements for new/enhancements to systems whenever there are changes to MOH policy or new initiatives initiated by organization.
• Perform User Acceptance Testing for any enhancements to existing systems and new systems.
• Provide user training for affected staff and manage to ensure project runs smoothly and within the stipulated timeline

Job Requirements

• Min Degree in Business or equivalent with at least 3 years of relevant experience
• Minimum 1 to 2 years' experience in similar capacity
• Strong organisational skills with ability to prioritise tasks to meet timeline
• Self-motivated with strong interest in leaning and analytical mind
• Proficient with Microsoft office applications and working knowledge in SAP / Hyperion preferred
• Have ability to work independently and proactively resolve problems within established parameters
• Possess strong communication and people management skills

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599