Associate Director – Commercial Operations – Markets (MCU – APJ)

Cognizant; Singapore; Presencial; SGD 90 000 - 120 000; Tempo integral

Resumo da oferta

Cognizant is seeking a Commercial Operations professional in Singapore to forecast revenue, sales and margins, maintain resource planning models, and support the sales operations team with reporting and governance. The role focuses on improving margins, delivering dashboards, and driving AI-enabled insights across AU and APJ operations.

Requires a business degree and demonstrated experience in sales operations, analytics, and project management.

Qualificações

• Business Degree preferred.
• Proven experience in Commercial Operations or relevant role.
• Understanding of HR, Finance, Delivery functions.

Responsabilidades

• Forecasting revenue, sales and margins with limited data entry/reporting.
• Maintain resource planning models and track key metrics.
• Support Sales Operations inputs, reporting and maintenance.
• Develop the commercial operating rhythm of the business.
• Develop and maintain reporting to support the commercial team.
• Lead operational improvement initiatives, including margin improvement.
• Support dashboarding initiatives and group system testing.
• Impact end-to-end processes using AI resources.

Conhecimentos

Sales Operations

Data analysis

AI platforms

Decision making

Project management

Formação académica

Business Degree

Ferramentas

Dashboarding tools

Reporting systems

Descrição da oferta de emprego

Job Responsibilities

• Revenue, Sales and Margin forecasting processes, including limited data entry/reporting
• Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business cost management and revenue opportunities
• Provide key support to Sales Operations inputs, reporting and maintenance
• Develop and maintain the commercial operating rhythm of the business
• Develop and maintain reporting and analysis to support the commercial team
• Program management of operational improvement initiatives, notably margin improvement
• Support for establishment of dashboarding initiatives
• Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
• End to end process review and improvement as required, utilising AI resources
• Support for business where quantitative/analytical capability is required
• Modelling of new business initiatives
• Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
• Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
• Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
• Maintain governance of Deal Review Board for the country/region

Job Requirements

• Business Degree preferred.
• Proven experience at AD level in Commercial Operations or relevant role
• Understanding of business functions such as HR, Finance, Delivery, etc.
• Demonstrable competency in Sales Operations, strategic planning and business development
• Sound knowledge of data analysis and performance/operation metrics, utilising AI platforms to analyse and report data
• Aptitude in decision-making and problem-solving
• Experience of implementing and running large scale reporting
• Sound knowledge of Workforce planning practices, metrics etc
• Experience in Project Management (planning, stakeholder management, governance, reporting)
• Experience of Sales Compensation performance reporting and incentive schemes
• Experience in professional services (IT, Consulting)