Associate Director – Commercial Operations – Markets (MCU – APJ)

Cognizant Technology Solutions Corporation; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Singapore seeks a Commercial Operations professional to drive forecasting, reporting, and initiative execution across AU and APJ regions. You will partner with Sales, HR, Finance and Delivery to optimize margins and revenue through data-driven insights.

Responsibilities include end-to-end process reviews, dashboard development, governance for Deal Review Board, and program management of operational improvements.

Qualifications

• Business degree and strong commercial operations background.
• Proven experience in sales operations, strategic planning and business development.
• Solid data analysis skills and metrics-driven outlook, with AI-enabled reporting.

Responsibilities

• Forecasting, sales and margin processes, plus limited data entry/reporting.
• Maintain resource planning models and track key metrics for cost management.
• Support Sales Operations inputs, reporting and maintenance.
• Develop and maintain the commercial operating rhythm of the business.
• Create and maintain reporting/analysis for the commercial team.
• Program management of operational improvement initiatives, notably margin improvement.
• Support dashboarding initiatives and group system testing.
• End-to-end process review and improvement using AI resources.
• Assist with business where quantitative/analytical capability is required.
• Model new business initiatives and oversee AU/APJ projects' governance.

Skills

Commercial Operations

Sales Operations

Data analysis

AI dashboards

Education

Business Degree

Tools

BI Tools

ERP systems

Job description

Job Responsibilities

• Revenue, Sales and Margin forecasting processes, including limited data entry/reporting

• Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business cost management and revenue opportunities

• Provide key support to Sales Operations inputs, reporting and maintenance

• Develop and maintain the commercial operating rhythm of the business

• Develop and maintain reporting and analysis to support the commercial team

• Program management of operational improvement initiatives, notably margin improvement

• Support for establishment of dashboarding initiatives

• Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)

• End to end process review and improvement as required, utilising AI resources

• Support for business where quantitative/analytical capability is required

• Modelling of new business initiatives

• Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc

• Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.

• Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ

• Maintain governance of Deal Review Board for the country/region

Job Requirements

• Business Degree preferred.
• Proven experience at AD level in Commercial Operations or relevant role
• Understanding of business functions such as HR, Finance, Delivery, etc.
• Demonstrable competency in Sales Operations, strategic planning and business development
• Sound knowledge of data analysis and performance/operation metrics, utilising AI platforms to analyse and report data
• Aptitude in decision-making and problem-solving
• Experience of implementing and running large scale reporting
• Sound knowledge of Workforce planning practices, metrics etc
• Experience in Project Management (planning, stakeholder management, governance, reporting)
• Experience of Sales Compensation performance reporting and incentive schemes
• Experience in professional services (IT, Consulting)