Associate Customer Success Manager, Asia (Singapore)

Gomyneed Private Limited; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Okta Singapore seeks an Associate Customer Success Manager for Asia to be based on-site. You will manage a portfolio of customers, drive adoption, and support renewals across the region.

You will collaborate with cross-functional teams, engage with executives, and apply insights to improve retention and growth. This role emphasizes proactive customer engagement and strategic planning.

Formación

• 2+ years in a professional, customer-facing role (Customer Success, Account Management, or similar).
• Experience in Customer Success or Account Management is desirable.
• Ability to communicate clearly with stakeholders and customers across regions.

Responsabilidades

• Manage book of business and mitigate churn risk across Asia-Pacific accounts.
• Drive adoption and renewal prep using proven playbooks and programmatic motions.
• Collaborate with cross-functional teams to align on customer outcomes and initiatives.
• Build executive relationships with key decision-makers and map stakeholders.

Conocimientos

Customer Success

Account Management

Cross-functional collaboration

Communication

Descripción del empleo

# Associate Customer Success Manager, Asia (Singapore)Okta Singapore Full-timeFull-timeCustomer Support---## About this roleOkta is hiring an Associate Customer Success Manager, Asia (Singapore) (Singapore). This is an on-site customer support role listed on the official Okta careers site.About the Role:Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is...Key Responsibilities:• Customer Success and Growth: Execute proven playbooks and programmatic motions (health checks, business reviews, renewal prep) to drive adoption and outcomes across your portfolio....• Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to...• Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive...• Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive...• Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic...Requirements & Details:• Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be...• Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams• Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions• AI Fluency : Use sanctioned AI tools to scale your own research, prep, and account management workflow, and optimise the impact of strategic success...• 2+ years of experience in a professional, customer-facing role (Customer Success, Account Management, or similar)Job Type: Full-timeWork Mode: On-siteApply directly on the Okta careers page using the Apply button.