Associate, Channel Registration & Maintenance (Pre-Processing) Specialist, IBG Operations (IBGO), Group COO (WD90102)

DBS BANK LTD.; Singapore; On-site; SGD 42,000 - 58,000; Full time

Job summary

DBS Bank Ltd. in Singapore seeks a Channel R&M Officer (Pre-Processing) to support smooth onboarding of new users through accurate pre-processing of applications, verification of information, and adherence to internal bank policies and regulatory requirements.

The role involves reviewing forms, signature verification, data validation, and timely responses to inquiries while maintaining documentation and contributing to process improvements within Group Operations.

Qualifications

• Diploma/degree holder with relevant KYC/banking operations experience preferred.
• Excellent communication and interpersonal skills are essential.
• Strong attention to detail and accuracy; able to work independently and in a team.

Responsibilities

• Review and verify application forms and supporting documents for completeness and accuracy.
• Perform signature verification against authorized mandates.
• Validate data entries and ensure consistency across documents.
• Conduct screening checks as required by policy and regulation.
• Update internal systems with document status and information.
• Respond to inquiries and follow up on pending items timely and accurately.
• Maintain and update application tracking spreadsheets.
• Participate in process improvements and contribute to team goals.
• Undertake other duties as assigned for operational needs.

Skills

Attention to detail

Communication

Teamwork

Education

Diploma/degree

Tools

Word

Excel

Access

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role

The Channel R&M Officer (Pre-Processing) plays a vital role in ensuring the smooth onboarding of new users. This involves pre-processing applications, verifying information, and ensuring compliance with internal bank policies and regulatory requirements.

Responsibilities

• Review and verify application forms and supporting documentation for completeness and accuracy.
• Perform signature verification against authorized mandates.
• Validate data entered on forms and ensure consistency across documents.
• Conduct necessary screening checks as required by policy and regulation.
• Update internal systems with document status and relevant information.
• Respond to inquiries and follow up on pending items in a timely and accurate manner.
• Maintain and update application tracking spreadsheets.
• Participate in process improvement initiatives and contribute to team goals.
• Undertake other duties as assigned or required for operational needs.

Key Performance Indicators

• Meeting or exceeding established cut-off times and Service Level Agreements (SLAs).
• Maintaining 100% accuracy in data entry and verification processes.
• Providing timely and accurate responses to inquiries and requests.

Requirements

• Diploma/degree holder, ideally with relevant KYC experience in banking operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy. Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Access).
• Competent understanding internet security best practices.
• Prior experience in pre-processing, signature verification, or compliance checks is highly desirable.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.