Associate/Analyst, Channel Registration & Maintenance (Pre-Processing) Specialist, IBG Operations (IBGO), Group COO

DBS Bank; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

DBS Bank Ltd is seeking a Channel R&M Officer (Pre-Processing) at DBS Asia Hub in Singapore to help onboard new users by pre-processing applications, verifying information, and ensuring compliance with internal policies and regulatory requirements.

In this role you will review application forms and supporting documents for completeness, verify signatures, run screening checks, update systems, and respond to inquiries with accuracy and speed.

Qualifications

• Diploma/degree holder with relevant KYC experience in banking operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to work independently or in a team.

Responsibilities

• Review and verify application forms and docs for completeness and accuracy.
• Perform signature verification against authorized mandates.
• Validate data across documents and ensure consistency.
• Conduct required screening checks per policy and regulation.
• Update internal systems with document status and notes.
• Respond to inquiries and follow up on pending items timely.
• Assist in maintaining application tracking spreadsheets.
• Participate in process improvements and team goals.
• Undertake other duties as assigned or required for operational needs.

Skills

Communication

Attention to detail

Independent work

Teamwork

Education

Diploma/degree holder in banking operations

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role

The Channel R&M Officer (Pre-Processing) plays a vital role in ensuring the smooth onboarding of new users. This involves pre-processing applications, verifying information, and ensuring compliance with internal bank policies and regulatory requirements.

Responsibilities

• Review and verify application forms and supporting documentation for completeness and accuracy.
• Perform signature verification against authorized mandates.
• Validate data entered on forms and ensure consistency across documents.
• Conduct necessary screening checks as required by policy and regulation.
• Update internal systems with document status and relevant information.
• Respond to inquiries and follow up on pending items in a timely and accurate manner.
• Maintain and update application tracking spreadsheets.
• Participate in process improvement initiatives and contribute to team goals.
• Undertake other duties as assigned or required for operational needs.

Key Performance Indicators

• Meeting or exceeding established cut-off times and Service Level Agreements (SLAs).
• Maintaining 100% accuracy in data entry and verification processes.
• Providing timely and accurate responses to inquiries and requests.

Requirements

• Diploma/degree holder, ideally with relevant KYC experience in banking operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy. Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Access).
• Competent understanding internet security best practices.
• Prior experience in pre-processing, signature verification, or compliance checks is highly desirable.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time