Assistant Training Manager/Senior Training Executive/ Training Executive

AMARA SINGAPORE; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

AMARA SINGAPORE is seeking a Training & Development Assistant to support programme delivery and employee engagement. You will prepare and conduct classrooms and on-the-job training, monitor effectiveness, and maintain training records while designing OJT plans.

The role requires 3–5 years in a hotel or training setting, with ACTA or related certifications being advantageous. Strong communication, initiative, and time management are essential in a dynamic hospitality environment.

Qualifications

• 3 to 5 years of experience in a hotel or training capacity.
• ACTA qualifications or other training certifications would be advantageous.
• Excellent communication and interpersonal skills to engage employees and external parties.
• Able to work independently and has good time management skills.
• Demonstrate initiative and assertiveness towards responsibilities.
• Positive role model who can engage groups of diverse size and background.

Responsibilities

• Support the Training Manager in Training & Development and employee engagement.
• Prepare, facilitate, conduct classrooms and on-the-job training.
• Monitor training effectiveness of programmes delivered and maintain records.
• Design and develop On The Job training plans.
• Maintain internal support to achieve service quality standards.
• Provide coaching and mentoring to newly hired staff.
• Liaise with stakeholders and external parties for training requirements.
• Contribute to continuous improvement of training processes and team culture.

Skills

Communication skills

Interpersonal skills

Time management

Initiative

Mentoring

Education

ACTA or related training cert

Job description

Job Description :

• Supporting the Training Manager in Training & Development with employee engagementPreparation, faciliating, conductng of classrooms and on-the-job training


• Monitor training effectiveness of programmes delivered


• Perform training administration duties and maintain training records


• Design and develop On The Job training plan


• Maintain and develop internal support to achieve service quality standards


• Accompany evaluations with meaningful and constructive feedback


• Analyze service metrics to identify service gaps and call for improvement


• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard


• Provide coaching and mentoring of newly hired on board


• Maintain library of training resources and aids


• Liaise with various stakeholders and external parties for any training requirements


• Actively support and recommend continuous improvement pertaining to training processes


• Contribute to the team culture in a positive manner


• Any other adhoc projects/tasks delegated by the training manager

Requirements :

• 3 to 5 years of experience in a hotel or training capacity


• ACTA qualifications or other training certifications would be advantageous


• Excellent communication and interpersonal skills to engage employees and also external parties at various levels


• Able to work independently and has good time management skills


• Demonstrate initiative and assertiveness towards responsibilities


• Positive role model who is able to engage groups of diverse size and background