Assistant Supervisor

DREAMZ RESTAURANT PTE. LTD.; Singapore; On-site; SGD 42,000 - 78,000; Full time

Job summary

DREAMZ RESTAURANT PTE. LTD. in Singapore is seeking an experienced Operations Manager to oversee end-to-end restaurant operations, supervise staff performance, and ensure service standards are consistently met.

You will manage planning, scheduling, training, supplier coordination, and guest satisfaction, while using Micros POS and Opera for daily reporting and issue resolution. The role demands resilience, strong organizational skills, and a proactive leadership style.

Qualifications

• 3-7 years experience in end-to-end management of retail/food processing
• Strong grasp of operational systems and computer literacy
• Experience with staff training and customer service excellence

Responsibilities

• Assist in planning, monitor and control various operations
• Respond promptly to customer needs and resolve complaints
• Communicate with supervisor and director regarding staff issues
• Manage staff rosters, breaks and timekeeping
• Ensure front-of-house adheres to SOPs and code of conduct
• Monitor service levels and provide training where needed
• Prepare reports for management on a daily basis
• Oversee suppliers, deliveries and administrative tasks
• Oversee function setups and event bookings
• Conduct service briefings and maintain product knowledge

Skills

Leadership

Operations management

Staff training

POS systems

MS Office

Organization

Customer service

Education

Hospitality management degree

Tools

Micros POS

Opera

Excel

Job description

Their duties include performing administrative tasks, documenting procedures, and hiring and training staff. They are also required to monitor staff productivity and develop initiatives toward enhanced job performance.

Main responsibilities include:

• Assist Supervisor in Planning, monitor and control various operations
• Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
• Constant effective communication with the Supervisor and director regarding any customer or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
• Prepare reports for Director and Management on daily basis
• Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Maintain excellent product knowledge
• Prepare weekly staff rosters if need be
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct set up for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Assist the food and beverage manager with HR related matters
• Monitor staff breaks and general timekeeping
• Monitor and authorize staff clock in and clock out procedures
• Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

• 3-7 years’ experience in a End to End Management of Retail and Wholesale Food Processing
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus