SUPERVISOR

ISS CATERING SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

ISS Catering Services PTE. LTD. seeks an on-site Catering Operations Supervisor to lead daily service delivery, coordinate with clients, and ensure adherence to hygiene and quality standards across contract sites in Singapore.

The role emphasizes efficient staff management, cost control, and menu execution in fast-paced environments. The ideal candidate will have at least 3 years of relevant experience, strong MS Word/Excel skills, and a customer-centric approach to deliver top-tier catering

Qualifications

• Minimum 3 years field experience.
• Basic knowledge of MS Word and Excel.
• Creative thinking over cafe's menu.
• Customer-centric attitude.

Responsibilities

• Oversee and manage on-site catering operations.
• Maintain direct contact with clients and join feedback meetings.
• Ensure compliance with catering service specifications.
• Optimize profits through supervision of staff, food cost and expenses.
• Plan menus, production, and manpower schedules; manage purchasing.
• Uphold ISS standards for hygiene, safety and equipment.
• Recruit, train, and supervise staff; coordinate with Operations Manager.
• Record daily sales, monitor purchases, and prepare reports.

Skills

3+ years exp

Customer-centric

Menu creativity

Tools

MS Word

MS Excel

Job description

Job Responsibility

1. Oversee and provide hands-on service management in all aspects of operations on-site.
2. Maintain regular and direct contact with clients in his/her contract site and attend client's feedback meetings to address all concerns and issues relating to the operation.
3. Ensure compliance to the relevant specification of catering services.
4. Provide the highest standard in food service at the contract site assigned to him/her and to optimize profits through astute management of human resources, food cost and other expenses.
5. Organize and plan menu, production, manpower schedules (including managing purchasing functions) and ensure compliance to weekly meal forecast.
6. Ensure high standard of professional image from day-to-day operation of business.
7. Recruit, train, supervise and discipline employees and recommend the hiring / firing to Operations Manager or Assistant Operations Manager.
8. Conduct on-site employees’ orientation, training and familiarization for new employees.
9. Record and update daily sales report, food purchases monitoring, hygiene inspection records and site staff BFH training for review.
10. Conduct daily checks on taste, presentation and service procedures to ensure compliance to high standards expected at all times.
11. Plan, organize and execute all on-site catering activities including but not limited special VIP events, executive dine-in, pantry service and snacks for tea service
12. Standardize operations, methods, system, procedures and reinforce consistency in conduct and discipline.
13. Motivate and enhance staff morale by providing leadership and guidance to the team under his/her charge.
14. Practice high standard of integrity via continually monitor suppliers’ performance and feedback to Operations Manager on service and quality issues.
15. Monitor all Food Hygiene and Safety practices and ensure compliance to ENV regulations governing cleanliness and hygiene.
16. Maintain equipment, uniform and stores to comply with ISS standards and government legislation.
17. Develop good working relationships with clients and to ensure satisfaction with our service, commitment to our long-term presence and the further extension of our business.
18. Coordinate and execute all special menus and festive sales as and when required.
19. Ensure accuracy of daily sales revenue and ensure timely submission of all daily sales report and month-end financial and administrative report.
20. Ensure all documentation of time sheets are processed and submitted to Payroll Section completely, correctly and promptly.
21. Meet budgetary and financial goals for site as established by Operations Manager may from time to time be required to perform cashiering duties.
22. Undertake any duties and projects as instructed by the Operations Manager or Assistant Operations Manager.

Job Requirement

• Have relevant field of experience, minimally 3 years
• Basic knowledge of Microsoft Words and Excel
• Able to be creative thinking over cafe's menu
• Customer Centric Attitude
• Able to function under fast moving environment