SUPERVISOR

ISS Facility Services; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ISS Facility Services Singapore is seeking an on-site Catering Operations Supervisor to lead daily service delivery at the contract site. You will manage staff, ensure food hygiene, plan menus, monitor costs, and maintain client satisfaction.

Requirements include at least 3 years in related field, basic MS Word and Excel, and a creative approach to cafe menus. A customer-centric attitude and ability to thrive in a fast-paced environment are essential.

Qualifications

• Minimum 3 years in relevant field.
• Basic knowledge of Microsoft Word and Excel.
• Able to be creative thinking over cafe's menu.
• Customer centric attitude.
• Able to function under fast moving environment.

Responsibilities

• Oversee and provide hands-on service management in all aspects of operations on-site.
• Maintain regular and direct contact with clients in his/her contract site and attend client\'s feedback meetings to address all concerns and issues relating to the operation.
• Ensure compliance to the relevant specification of catering services.
• Provide the highest standard in food service at the contract site assigned to him/her and to optimize profits through astute management of human resources, food cost and other expenses.
• Organize and plan menu, production, manpower schedules (including managing purchasing functions) and ensure compliance to weekly meal forecast.
• Ensure high standard of professional image from day-to-day operation of business.
• Recruit, train, supervise and discipline employees and recommend the hiring / firing to Operations Manager or Assistant Operations Manager.
• Conduct on-site employees’ orientation, training and familiarization for new employees.
• Record and update daily sales report, food purchases monitoring, hygiene inspection records and site staff BFH training for review.
• Conduct daily checks on taste, presentation and service procedures to ensure compliance to high standards expected at all times.
• Plan, organize and execute all on-site catering activities including but not limited special VIP events, executive dine-in, pantry service and snacks for tea service
• Standardize operations, methods, system, procedures and reinforce consistency in conduct and discipline.
• Motivate and enhance staff morale by providing leadership and guidance to the team under his/her charge.
• Practice high standard of integrity via continually monitor suppliers’ performance and feedback to Operations Manager on service and quality issues.
• Monitor all Food Hygiene and Safety practices and ensure compliance to ENV regulations governing cleanliness and hygiene.
• Maintain equipment, uniform and stores to comply with ISS standards and government legislation.
• Develop good working relationships with clients and to ensure satisfaction with our service, commitment to our long-term presence and the further extension of our business.
• Coordinate and execute all special menus and festive sales as and when required.
• Ensure accuracy of daily sales revenue and ensure timely submission of all daily sales report and month-end financial and administrative report.
• Ensure all documentation of time sheets are processed and submitted to Payroll Section completely, correctly and promptly.
• Meet budgetary and financial goals for site as established by Operations Manager may from time to time be required to perform cashiering duties.
• Undertake any duties and projects as instructed by the Operations Manager or Assistant Operations Manager.

Skills

People management

Customer service

Food service

Cost control

Staff training

Time management

Education

Secondary education or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Responsibility

1. Oversee and provide hands-on service management in all aspects of operations on-site.
2. Maintain regular and direct contact with clients in his/her contract site and attend client's feedback meetings to address all concerns and issues relating to the operation.
3. Ensure compliance to the relevant specification of catering services.
4. Provide the highest standard in food service at the contract site assigned to him/her and to optimize profits through astute management of human resources, food cost and other expenses.
5. Organize and plan menu, production, manpower schedules (including managing purchasing functions) and ensure compliance to weekly meal forecast.
6. Ensure high standard of professional image from day-to-day operation of business.
7. Recruit, train, supervise and discipline employees and recommend the hiring / firing to Operations Manager or Assistant Operations Manager.
8. Conduct on-site employees’ orientation, training and familiarization for new employees.
9. Record and update daily sales report, food purchases monitoring, hygiene inspection records and site staff BFH training for review.
10. Conduct daily checks on taste, presentation and service procedures to ensure compliance to high standards expected at all times.
11. Plan, organize and execute all on-site catering activities including but not limited special VIP events, executive dine-in, pantry service and snacks for tea service
12. Standardize operations, methods, system, procedures and reinforce consistency in conduct and discipline.
13. Motivate and enhance staff morale by providing leadership and guidance to the team under his/her charge.
14. Practice high standard of integrity via continually monitor suppliers’ performance and feedback to Operations Manager on service and quality issues.
15. Monitor all Food Hygiene and Safety practices and ensure compliance to ENV regulations governing cleanliness and hygiene.
16. Maintain equipment, uniform and stores to comply with ISS standards and government legislation.
17. Develop good working relationships with clients and to ensure satisfaction with our service, commitment to our long-term presence and the further extension of our business.
18. Coordinate and execute all special menus and festive sales as and when required.
19. Ensure accuracy of daily sales revenue and ensure timely submission of all daily sales report and month-end financial and administrative report.
20. Ensure all documentation of time sheets are processed and submitted to Payroll Section completely, correctly and promptly.
21. Meet budgetary and financial goals for site as established by Operations Manager may from time to time be required to perform cashiering duties.
22. Undertake any duties and projects as instructed by the Operations Manager or Assistant Operations Manager.

Job Requirement

• Have relevant field of experience, minimally 3 years
• Basic knowledge of Microsoft Words and Excel
• Able to be creative thinking over cafe's menu
• Customer Centric Attitude
• Able to function under fast moving environment