Supervisor

DREAMZ RESTAURANT PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

DREAMZ RESTAURANT PTE. LTD. is seeking an experienced operations lead to plan, supervise and control daily restaurant operations, supporting the Director and Management. You will ensure guest satisfaction, manage staffing, and oversee cash handling and reports.

The role requires strong knowledge of Micros POS and Opera, Excel proficiency, and the ability to stay calm under pressure, including long hours, weekends and holidays. International experience is a plus.

Qualifications

• 3-7 years’ experience in a F&B trading or similar environment.
• Strong knowledge of operational systems including Micros POS and Opera.
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook.

Responsibilities

• Plan, supervise and control operations, supporting the Director and Management.
• Respond promptly to customer needs, resolve complaints and ensure satisfaction.
• Communicate effectively with managers and director about staff or customer issues.
• Maintain staff discipline, conduct training and prepare daily/weekly reports.
• Oversee cash handling, bills, house accounts and POS security.
• Prepare and present reports for Directors and Management.

Skills

F&B Operations

Customer Service

Staff Training

POS Systems

MS Excel

Multitasking

Tools

Micros POS

Opera

Job description

Main responsibilities include:

• Plan, supervise and control various operations, working closely and supporting the Director and Management
• Anticipate customers need, respond promptly, acknowledge all customers and resolve complaints, ensuring complete satisfaction
• Constant effective communication with managers and director regarding any customer or staff issues
• Encourage and motivate staff with a positive attitude
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions
• Prepare reports for Director and Management on daily basis
• Manage Suppliers, Delivery and Admin by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Maintain excellent product knowledge
• Prepare weekly staff rosters if need be
• Conduct service briefings
• Ensure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediate
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ensure the correct set up for functions and bookings for the day
• Ongoing menu and beverage training as well as developing regular tests
• Assist the food and beverage manager with HR related matters
• Monitor staff breaks and general timekeeping
• Monitor and authorize staff clock in and clock out procedures
• Ensure discipline is fair and correct steps are taken

REQUIREMENTS & QUALIFICATIONS

• 3-7 years’ experience in a F&B Trading
• Must have 3-5 years End to End Food processing work experience in FAASOS PRODUCTS
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and travelling experience will be advantageous
• Own transport a plus