Sales Supervisor

MECH-ANN ENGINEERING HUB; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

MECH-ANN ENGINEERING HUB is seeking a motivated Sales Supervisor for our Food & Beverage operations. You will oversee daily sales, guide frontline staff, and ensure service standards while supporting business growth.

You will lead a team, monitor performance, and collaborate with the kitchen and procurement to maintain inventory, plan promotions, and deliver exceptional guest experiences.

Qualifications

• Minimum 2 years of supervisory experience in F&B or hospitality.
• Proven experience in sales supervision and customer service.
• Strong leadership, interpersonal, and communication skills.
• Ability to analyse sales performance and implement effective strategies.

Responsibilities

• Supervise daily sales and customer service operations.
• Lead, coach and motivate staff to hit sales targets.
• Monitor sales performance and suggest strategies to boost revenue.
• Maintain customer relationships and handle inquiries and feedback.
• Assist in planning promotions and campaigns.
• Ensure attractive product displays and promotional materials.
• Monitor stock and coordinate with kitchen and procurement.
• Prepare sales reports and analyze trends.
• Ensure compliance with food safety and health standards.
• Assist with staff scheduling, training, and performance monitoring.
• Handle opening/closing procedures and cash reconciliation.
• Collaborate with management to identify growth opportunities.

Skills

Sales supervision

Customer service

Leadership

Communication

Organisational skills

Problem solving

Tools

POS systems

Microsoft Office

Job description

Sales Supervisor (Food & Beverage)

Job Summary

We are seeking a motivated and customer-focused Sales Supervisor to oversee daily sales operations and support business growth within our Food & Beverage establishment. The successful candidate will supervise frontline staff, drive sales performance, maintain excellent customer service standards, and ensure smooth day-to-day operations while achieving business objectives.

Key Responsibilities

• Supervise the daily sales and customer service operations to ensure efficient and smooth service delivery.
• Lead, coach, and motivate sales and service staff to achieve individual and team sales targets.
• Monitor sales performance and recommend strategies to increase revenue and customer traffic.
• Build and maintain strong relationships with customers, addressing enquiries, feedback, and service recovery promptly.
• Assist in planning and executing sales promotions, marketing campaigns, and customer engagement initiatives.
• Ensure products are displayed attractively and promotional materials are properly implemented.
• Monitor stock availability and coordinate with the kitchen and procurement teams to ensure adequate inventory for daily operations.
• Prepare sales reports, analyse sales trends, and provide recommendations to improve business performance.
• Ensure compliance with company policies, food safety requirements, and workplace health and safety standards.
• Assist with staff scheduling, performance monitoring, and on-the-job training to maintain high service standards.
• Handle opening and closing procedures, including cash reconciliation and daily sales reporting where required.
• Collaborate with management to identify opportunities for business growth and improve operational efficiency.

Requirements

• Minimum 2 years of relevant experience in a supervisory role within the Food & Beverage or hospitality industry.
• Proven experience in sales supervision, customer service, or restaurant operations.
• Strong leadership, interpersonal, and communication skills.
• Ability to analyse sales performance and implement effective sales strategies.
• Good organisational and problem-solving abilities.
• Proficient in Point-of-Sale (POS) systems and basic Microsoft Office applications.
• Ability to work flexible hours, including weekends, public holidays, and shift work.
• A customer-oriented mindset with a strong commitment to service excellence.