Assistant Store Leader: Customer Experience & Ops

5G-Starlink Pte.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Quick Quack Car Wash is seeking an energetic Assistant Store Leader to support the Store Leader in daily operations and customer service. You will lead teams, help with hiring and training, and ensure safety and efficiency across the store.

The role requires strong leadership, excellent communication, and the ability to work varied hours, including weekends and holidays. This position emphasizes customer service, operations, and cash handling responsibilities.

Qualifications

• Excellent time management skills with the ability to assign and delegate tasks.
• Must be able to lift up to 15 pounds at times.
• Strong leadership and communication skills
• Smile and maintain a clean appearance as per the dress and grooming standards
• Ability to read, count, and write accurately
• Ability to work various hours, weekends, and holidays
• High school diploma or equivalent preferred
• Ability to perform repetitive movements over long periods of time.
• Prolonged periods standing and working on cash register or related equipment.

Responsibilities

• Greets customers as they enter the location.
• Assist Store Leader with hiring and training new Team Members.
• Assist with coordinating the day-to-day workflow of subordinate Team Members in the operation; supports Team by providing direction.
• Assists the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy.
• Monitors the store level of performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Coordinates with the Store Leader, assisting in the leadership of safety meetings, team building events and other projects.
• Assists customers with questions or price discrepancies.
• Properly uses sales membership pitch when interacting with new customers. Enforces the proper use of sales pitch with the Team.
• Explains services provided by Quick Quack Car Wash and sells additional services and vending items by recognizing opportunities and benefits to the customer.
• Accurately and efficiently completes sales transactions and maintains proper cash accountabilities at POS registers.
• Maintains housekeeping and maintenance responsibilities (driveways, restrooms, and car wash)
• Explains car wash entry procedure to customers and follows exact car loading and "prepping" procedures, ensuring employee and/or customer safety is not jeopardized.
• Performs other duties as assigned.

Skills

Leadership

Communication

Time management

Reading & writing

Flexibility

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Quick Quack Car Wash is seeking an energetic Assistant Store Leader to support the Store Leader in daily operations and customer service. You will lead teams, help with hiring and training, and ensure safety and efficiency across the store.

The role requires strong leadership, excellent communication, and the ability to work varied hours, including weekends and holidays. This position emphasizes customer service, operations, and cash handling responsibilities.